Full job descriptionCredit Operations Graduate - £25k + great benefits Slough 1 year FTC

The Role Kickstart your career in credit operations with a 1-year fixed-term graduate role at a large organisation. This rotational position provides a 360-degree view of the business, giving you experience across multiple departments and the full customer journey, from initial contract changes to complex financial resolutions. You will play a key role in ensuring positive outcomes for customers, acting with integrity and putting their needs at the heart of everything you do.
Key Responsibilities* Deliver good outcomes for retail customers, ensuring products and services provide fit-for-purpose value.
* Identify and support customers in vulnerable circumstances, adapting your approach to their needs.
* Manage customer and retailer issues through to resolution, removing friction points in the user journey.
* Execute in-life contract changes, including early settlements, maturities, refinancing, and refunds.
* Resolve customer and retailer inquiries with a focus on first-contact resolution.
* Liaise with internal teams and external partners to ensure data accuracy and timely payment allocations.
* Conduct professional outbound calls and manage correspondence to maintain strong relationships.
* Proactively manage work queues and escalate potential backlogs to meet departmental KPIs.
* Contribute to business projects to identify and implement service improvements.
* Collaborate with colleagues across the business to maximise customer satisfaction.
About You* Recent graduate with a 2:1 BA/BSc degree, ideally in Business, though other numerate disciplines are welcome.
* Previous experience in finance or consumer operations is desirable.
* Intermediate proficiency in Excel and Word; experience with workflow or process management tools is a plus.
* Strong communicator, resilient under pressure, and able to balance empathy with assertiveness.
* Analytical mindset with great attention to detail.
* Self-motivated, adaptable, and able to work independently in a fast-paced environment.
* Confident negotiator with strong objection-handling skills.
The Offer* 1-year fixed-term contract
* Hands-on exposure to credit operations, customer lifecycle management, and finance processes.
* Rotational experience across multiple departments for a full understanding of the business.
* Opportunity to develop key skills, contribute to process improvements, and work with a supportive team.
Apply Now If you are ready to launch your career in credit operations and gain practical experience in a dynamic, customer-focused environment, we want to hear from you. Apply today and join a large organisation committed to excellence and development in credit operations.