Full job descriptionAre you passionate about delivering exceptional customer service and making a real difference in people’s lives?
Join Vantive as a Customer Success Coordinator and become the first point of contact for our home patients. As part of a high-performing and supportive team in Northampton, you’ll play a key role in ensuring patients receive the products and support they need while contributing to a culture of service excellence.
As a member of the Customer Success team, you will be operating as the first point of contact with our home patients.
The role will be 100% office based, working from Monday to Friday, Monday to Thursday - , Friday 07.00 -17:00 (on Rotating shifts i.e. )
Essential Duties and Responsibilities
*To manage the processing of customer orders for home patients
*To manage customer queries and complaints ensuring a win win solution for Vantive and the customer
*To create lateral relationships with other departments to support product distribution
*To enhance the reputation of customer services and positively promote the image of Vantive
*To contribute to the evolution of the department by providing feedback and taking action to improve
*To positively contribute to the delivery of service excellence to Vantive’s customers and patients


Qualifications & Experience
*GCSE Level standard
*Organized
*Ability to prioritize workload in a very busy environment
*Tenacious
*Strong decision making skills
*Strong attention to detail/accuracy
*Good team player
*Professional telephone manner
*Proactive and reactive nature
*Siebel experience preferred
*Flawless customer service skills
*Can do attitude, willing and positive manner.