Full job descriptionAbout the Role
We are looking for a friendly, professional and customer-focused Customer Service Representative to join our growing remote team.
This is a fully remote opportunity for someone who enjoys helping customers, solving problems and providing a high standard of service. You will communicate with customers by phone, email and online systems, ensuring enquiries are handled quickly, accurately and professionally.
You will be supported with training and onboarding, making this an excellent opportunity for both experienced customer service professionals and candidates with strong transferable skills.
Key Responsibilities
*Respond to customer enquiries by phone, email and online channels
*Provide clear and accurate information to customers
*Handle customer requests, questions and complaints professionally
*Resolve issues efficiently or escalate them to the appropriate team
*Process customer information and requests accurately
*Maintain up-to-date customer records
*Follow up on outstanding enquiries
*Work with internal teams to resolve customer issues
*Meet agreed customer service and response-time standards
*Maintain a professional and positive customer experience
About You
We are looking for someone who is:
*Customer-focused and professional
*A confident communicator
*Comfortable speaking with customers by telephone
*Organised and able to manage multiple tasks
*Reliable and self-motivated when working remotely
*Comfortable using computers, email and online systems
*Detail-oriented with good written communication skills
*Able to work independently while contributing to a wider team
Previous experience in customer service, customer support, administration, retail, hospitality, call centre or a similar role is advantageous, but full training will be provided where appropriate.
What We Offer
*Fully remote working anywhere in the UK
*Permanent, full-time position
*Competitive salary
*Full training and onboarding
*Ongoing professional support
*Career development opportunities
*Supportive remote-working environment
*Monday–Friday working schedule
*Opportunity to build long-term experience in customer service
Eligibility
Applicants must be based in the United Kingdom and have the legal right to work in the UK.
Are you seriously interested in this position?
This is the email address of the Hiring Manager Michael: michaelgraisbery@gmail com Please submit your resume and CV to this email, mentioning the job position.