Full job descriptionThe Pre-Litigated File Handler will run and maintain their own caseload of up to 250 pre-litigated files to conclusion or the point of litigation. These will consist of a mixed caseload between NIHL (Noise Induced Hearing Loss) claims as well as HAVS (Hand Arm Vibration Syndrome) claims.


The successful candidate will undertake a variety of tasks on pre-litigated files to ensure all Client KPI’s and SLA’s are met. This role would be ideal for a candidate who is looking for experience running their own caseload.

Key Responsibilities
*Maintain a caseload of approximately 250 files.
*Completion of Tracker Strategy document.
*Sending out Initial Letters and completing initial file opening procedures upon receipt of new files
*Companies Searches and ELTO Searches.
*Director searches and letters.
*Instructions to investigators.
*Telephone/email chasers to claimant solicitors, insurance companies and brokers for HMRC Schedule, medical evidence, mandates and updates.
*General admin including diarising dates for Protocol expiry
*Escalation of files to Team Leader for review when key milestones triggered
*Updating database on Tracker
*Policy queries to client for insured.
*Requesting documents from Insurer.
*Request and review OH & Personnel records from insured.
*Review medical, engineering evidence and witness evidence.
*File Closure
*Notifying brokers and co-defendants of closure
*General admin- diary dates
*Undertake ad hoc duties to support the team as required
*To ensure compliance with the SRA Standards & Regulations
*Adhere to the Keoghs Value
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Keoghs, Parkland, Bolton.

Skills, Knowledge & Expertise
The successful applicant should have the following skills:
Desirable:
*Awareness and understanding of file handing processes for disease claims.
*Technical knowledge of NIHL &/or HAVS claims.
*Basic understanding of all stages of the pre litigation process for disease claims
Essential:
*Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
*Ability to use own initiative, self-organise and self-prioritise
*Good listening and communication skills
*Ability to self-organise and self-prioritise
*Ability to work under pressure and to target
*GCSE grade A-C in English and Math

Job Benefits
*Davies Incentive Plan
*25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
*Simply Health Care Cash Plan
*WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
*Death In Service – after 1 years’ service
*Pension Contribution based 5% Employee / 3% Employer
*Employee Resource Groups
*Employee Volunteering Programme
*Cycle to Work Scheme*
*Tech Scheme*
*Season Ticket Loan*
*Gym Flex*
*Access to Online Discount Sites
*Discounted Gourmet Society Membership
*Discounted Tickets for Merlin Attractions nationwide
*Discounts at local retail outlets
*after successfully completing probation