Full job descriptionTechnical Claims Handler
Colchester - Hybrid


The Opportunity
We are looking for a skilled and detail-oriented Technical Claims Handler to join our clients growing Motor claims team. You will play a key role in supporting them through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client specific processes. This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.


Key Responsibilities
Manage a dedicated caseload of motor claims, including technical referrals and escalations.
Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
Stay up to date with relevant legislation and industry best practices.
Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
Support with coaching and training of team members when required.
Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
Build and maintain strong client relationships through consistent, high-quality service.


What we are looking for
Previous experience in motor claims handling is essential
Exposure to repair, credit hire, and total loss cases.
Strong analytical and problem-solving skills with great attention to detail.
Excellent verbal and written communication skills.
A customer-first mindset and a genuine passion for delivering outstanding service.
Positive, proactive attitude with the ability to adapt and work well under pressure.
Experience dealing with complaints.