Full job descriptionCare Navigator (Primary Care Nurse / Nurse Practitioner)
Full-time | Hybrid (Remote + In-person)
Oxford area (or able to travel regularly)
Redefining Personalised Healthcare
Modern healthcare can feel fragmented — we’re building something better.
We’re an early-stage, clinician-led digital health startup delivering highly personalised, relationship-based care. Our model combines clinical excellence, technology, and a premium patient experience — bringing continuity, coordination, and compassion back into healthcare.
We’re looking for an experienced Primary Care Nurse or Nurse Practitioner to join us as a Care Navigator — a pivotal role at the heart of our service.
The Role
This is not a traditional nursing role.
As a Care Navigator, you’ll be the first point of contact for patients, combining clinical expertise with triage, coordination, and relationship-building. You’ll guide patients through their healthcare journey, ensuring they feel supported and understood at every step.
You’ll work closely with GPs and senior clinicians, while helping shape how a modern, digitally enabled practice operates.
Key Responsibilities
Patient Care & Navigation
*Act as primary contact, delivering a personalised patient experience
*Triage queries, assess risk, and escalate appropriately
*Coordinate appointments, referrals, tests, and follow-ups
*Support patients navigating NHS and private pathways
*Provide continuity, reassurance, and advocacy
Clinical Coordination
*Work alongside clinicians to deliver safe, joined-up care
*Escalate clinical concerns appropriately
*Maintain accurate records in line with CQC and GDPR
Operational Development
*Help design care pathways and service models
*Engage with and improve digital/AI-enabled systems
*Support workflow development in a growing startup
What We’re Looking For
Essential
*Registered Nurse or Nurse Practitioner (or equivalent AHP)
*5–10 years’ experience, ideally in primary care
*Strong triage and clinical assessment skills
*Patient-centred, empathetic approach
*Excellent communication and relationship-building ability
*Experience in NHS primary care and/or private settings
*Understanding of CQC, confidentiality, and GDPR
*Comfortable using digital tools
*Able to balance clinical and administrative work
Personal Attributes
*Warm, professional, and personable
*Proactive and highly organised
*Adaptable and resilient
*Motivated to improve patient experience and outcomes
Why Join Us?
*Be part of a new model of primary care focused on quality and continuity
*Work alongside experienced GPs and clinicians
*Shape how care is delivered in a growing organisation
*Flexible hybrid working
*Supportive, high-trust culture
*Competitive salary with potential equity opportunity