Full job description

Director of Quantitative OperationsUp to £100,000 + Quarterly BonusRemote (UK) | London Office Available
I’m hiring a Director of Quantitative Operations for a highly respected healthcare insights and research organisation, part of a globally recognised healthcare data and research group. This is a leadership role focused on operational excellence, team performance, and project delivery across quantitative healthcare research programmes.
The business combines the agility and specialist expertise of a healthcare research consultancy with the backing and scale of a global organisation, delivering research and healthcare data services to pharmaceutical, biotech, and healthcare clients across Europe and beyond.
The OpportunityThis role leads the UK & European Quant Operations function, overseeing the delivery of quantitative healthcare research projects that support clinical trials, healthcare studies, and pharmaceutical research initiatives.
Importantly, this is not a research design or insights role.
Instead, you’ll be responsible for:
*Leading operational delivery teams
*Managing project and fieldwork operations
*Optimising processes and performance
*Developing leaders and future talent
*Driving operational excellence and client satisfaction
*Ensuring projects are delivered efficiently, profitably, and to the highest quality standards
The team generates approximately £12m-£15m of annual project revenue, making this a highly visible leadership position.
What You’ll Be DoingLeadership & Team Development*Lead, coach, and develop a team of approximately 12 people across operations and project management functions
*Drive succession planning and team development
*Manage team performance, resource allocation, and utilisation
*Build a high-performing, delivery-focused culture
Operational Excellence*Oversee day-to-day quantitative research operations across the UK and Europe
*Ensure projects are delivered on time, within budget, and to agreed quality standards
*Develop and implement best practices across project delivery and operational workflows
*Continuously improve efficiency, scalability, and profitability
Stakeholder & Client Management*Work closely with clients to understand project requirements and operational feasibility
*Build credibility with senior internal and external stakeholders
*Ensure excellent communication between operations, client services, finance, and wider business functions
Strategic Contribution*Support the implementation of departmental strategy and growth plans
*Partner with senior leadership to enhance operational delivery capabilities
*Contribute to service innovation and operational improvements across the business
What They’re Looking ForEssential*Strong background in quantitative research operations
*Healthcare, pharmaceutical, healthcare insights, or healthcare data collection experience
*Proven experience leading operational or project delivery teams
*Experience managing budgets, resources, and project portfolios
*Strong stakeholder management and executive-level communication skills
*Ability to operate in a fast-paced, delivery-driven environment
*Experience within market research, healthcare research, or healthcare fieldwork operations
Highly Desirable*Clinical trials or healthcare recruitment experience
*Experience working with healthcare professionals or physician research panels
*Experience within healthcare insights or patient recruitment environments
*Exposure to ISO 20252 / 26362 standards and healthcare research regulations
The Ideal CandidateYou’re likely currently operating as a:
*Research Operations Director
*Associate Director, Research Operations
*Head of Operations
*Healthcare Research Operations Manager
*Quantitative Operations Lead
*Research Delivery Director
*Healthcare Fieldwork Director
You’ll be comfortable balancing strategic leadership with operational execution, and you’ll bring the gravitas needed to influence senior stakeholders both internally and externally.
Why Join?*Join a globally recognised healthcare insights organisation
*Lead a significant operational function across the UK and Europe
*Strong reputation within pharma and healthcare research
*Fully remote working available
*Backed by a major international healthcare business
*Significant autonomy and visibility
*Opportunity to shape and develop a high-performing team
Package*Up to £100,000 base salary
*Quarterly performance bonus (company + individual performance)
*Remote-first working
*London office available
*Travel support during onboarding where required
Interview Process*CV Review
*Online soft-skills assessment (30-45 minutes)
*Initial interview with Managing Director
*Final-stage presentation and panel interview