Full job descriptionJob purpose:
This role is primarily responsible for providing day-to-day business-as-usual support for Becrypt, managing and supporting the technology stack end to end. Working as part of a two-person System Administration team, the role involves administering, maintaining and supporting a wide range of technologies.


Principal duties and (joint) responsibilities:
General
*Internal technical support for Becrypt
*Including Onsite support on allocated day(s)
*IT Service Management Tool ticket management
*Incident Management, Change Management & Request Fulfilment
*Workload management
*Support of new technology projects
*Any other reasonable duties as required by the business.
User Support and Account Management
*Create, modify, and deactivate user accounts.
*Assist with password resets, permission changes, and group memberships.
*Provide first- and second-line support for hardware, software, and access issues.
*Maintain accurate records in IT ticketing systems.
Endpoint Management
*Build, configure, and deploy laptops and mobile devices according to company standards.
*Apply OS updates, security patches, and standard software packages.
*Monitor endpoint security (e.g., antivirus, disk encryption, device compliance).
Systems Monitoring and Maintenance
*Monitor system health, backups, and network performance.
*Assist in identifying and escalating system alerts or potential issues.
*Run routine maintenance tasks (e.g., patching servers, checking logs, freeing storage).
*Document and follow maintenance schedules under senior administrator guidance.
Network and Infrastructure Support
*Support configuration and troubleshooting of VPN and remote access.
*Help maintain networked printers, switches, and other office infrastructure.
*Assist with onboarding new office equipment or connectivity setups.
Security and Compliance
*Enforce internal IT security policies.
*Assist with audit and compliance checks (e.g., asset tracking, access reviews).
*Participate in incident response or vulnerability remediation activities as directed.
Documentation and Process Improvement
*Maintain up-to-date system documentation, asset inventories, and knowledge base articles.
*Contribute to IT procedures, onboarding guides, and internal wikis.
*Suggest improvements to streamline support and maintenance processes.
Collaboration and Learning
*Work closely with senior administrators and IT management to support infrastructure projects.
*Participate in training to develop skills in systems administration, networking, and security.
*Stay current with internal IT standards, policies, and emerging technologies


Skills and Experience:
*Previous technical support experience advantageous
*Personal Interest in Technology & Cyber Security
*Understanding of basic networking
*Understanding of threats and vulnerabilities to end user devices & servers
*Understanding of backup solutions
*Experience of Major Incidents
*Team player
*Attention to detail and thorough
*Derives satisfaction from delivering high quality service
*Experience working in a fast-paced environment


Package & discretionary benefits:
*25 days annual leave plus an additional 2 days after 2 years’ service
*5 days additional holiday purchase available
*Private medical insurance
*Heath cashback plan with Healthshield
*Pension scheme
*Life cover 4 x salary
*Season ticket loan
*Salary exchange benefits (ride2work, pension)
*Subsidised gym membership
*Employee referral scheme
Role will be subject to an employment screening process and will require security clearance.