Full job descriptionCustomer Services ApprenticeApprenticeMain area

Administrative Apprentice
Grade

Apprentice
Contract

18 months (Fixed Term)
Hours

Full time - 37.5 hours per week
Job ref

367-CORP-101578
Site

The Colonnades
Town

Hatfield
Salary

£15,600 per annum
Salary period

Yearly
Closing

03/09/2026 23:59
Values Based ScreenerAt Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a ’completion code’ by email, which will be valid for 6 months and required to submit your application form.


Job overviewAre you looking for an interesting and varied Reception-based apprenticeship within the Head Office of a busy Mental Health NHS Trust? Can you keep calm in busy and demanding situations? An opportunity has arisen for a Customer Service Apprentice to join our busy Team.
The role of the Customer Service Apprentice is an integral part of Trust Head Office and Corporate Services Team and the right candidate will be trained at NVQ level in Customer Services administration and will also train alongside the existing Centre Management Assistant and Site Manager in order to gain experience of the day to day running of Head Office and the wider organisation within corporate services.
The right candidate will already be computer literate and have some knowledge of Microsoft Office applications as well as a willingness to learn.
If successful, you will be able to show your ability to work in a challenging and interesting environment and will have the opportunity to develop outstanding interpersonal and communication skills to progress your career development at the end of your apprenticeship.
Main duties of the jobThe role of the Customer Services Apprentice will be an integral part of the Corporate Office Team and is crucial to the efficient running of Trust Head Office. They will have on the job training to understand the smooth running of the learning and development centre, supporting the room booking system and ensuring the training rooms are set up to a high standard. They will have the opportunity of receiving an NVQ in Customer Services administration. This Apprentice will provide full customer services reception support and will also provide support to the Corporate Services team at busy periods.
Working for our organisationHertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ’Outstanding’ from the Care Quality Commission.
Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Detailed job description and main responsibilitiesPlease see attached job description and person specification for further details and for and informal discussion please contact Gill Stevens
Person specificationQUALIFICATIONS/EDUCATION/TRAININGEssential criteria*Good general education to GCSE standard or above
*Keyboard skills
*Willingness to work towards NVQ Customer Service qualification
PREVIOUS EXPERIENCEEssential criteria*Knowledge of keyboard and admin skills including AI
SKILLS/KNOWLEDGE/ABILITYEssential criteria*Excellent verbal and written communication skills, in person, on the telephone, or electronically and keyboard skills.
Please note, we do not charge fees for job applications, recruitment processes, sponsorship arrangements, or employment offers. Please see the Trust careers vacancy webpage and Trac as the only authorised routes for recruitment communications, applications and verification of job offers.
Employer certification / accreditation badgesDocuments to download*Job Description and Personal Specification (PDF, 353.9KB)
*Refer a Friend (PDF, 160.5KB)
*Staff Benefits (PDF, 888.5KB)
Apply online now
Further details / informal visits contactName

Gill Stevens
Job title

Corporate Services Manager
Email address


Telephone number