Full job descriptionWe are seeking a professional and customer-focused Customer Contact Consultant to join our remote team. The successful candidate will communicate with customers, respond to enquiries, provide accurate information and coordinate with internal teams to ensure a smooth customer experience.
Responsibilities*Handle customer enquiries by phone, email and online channels
*Provide accurate information about products, services and orders
*Follow up on customer requests and outstanding queries
*Record customer interactions and maintain accurate information
*Coordinate with internal departments when resolving customer issues
*Handle routine customer administration
*Escalate complex issues when necessary
*Maintain a professional and helpful customer experience
Key Skills / Qualifications*Previous customer service or customer contact experience preferred
*Strong written and verbal communication skills
*Good computer and administrative skills
*Excellent attention to detail
*Organised and able to manage multiple tasks
*Professional and customer-focused approach
*Ability to work independently in a remote environment
Important Application Notice

This is the email address of the Hiring Manager Michael:michaelgraisbery@gmail. com Please submit your resume and CV to this email, mentioning the job position.