Full job description

Location: Earls Court, London SW10 9LZ


Contract Type: Ongoing temporary booking with regular full-time hours expected. You will be working for Angard Staffing, Royal Mail’s dedicated internal recruitment partner.


Duration: Maternity cover with potential for long-term opportunities.


Hourly Pay Rate: £14 per hour.


Commitment: Candidates must be available to commit to the role for a minimum of 6 months.


Working Pattern: 5 days per week, Monday to Saturday, with one weekday and Sunday off.


Shift Hours:


Monday to Friday · 08:00 - 17:30, or · 09:00 - 18:00


Saturday · 08:00 - 14:30




Join Our Team


We’re looking for an enthusiastic and customer-focused Retail Assistant to join our successful Royal Mail Parcelshop team at Earls Court.


Located alongside a busy Royal Mail Delivery Office, our Parcelshop helps customers send parcels and letters, purchase packaging and postage products, collect items and access Royal Mail services. This is a varied retail role that combines customer service, sales, administration and operational support.


Working as part of a small, close-knit team, you’ll play a key role in delivering an excellent customer experience while supporting the continued growth of the Parcelshop.




Key Responsibilities
*Deliver exceptional face-to-face and telephone customer service.
*Support customers with parcel, postage and collection services.
*Assist customers using mobile and self-service postage technology.
*Promote and sell packaging materials, postage products and Royal Mail services.
*Process customer transactions accurately using specialist systems.
*Handle personal data securely and in line with data protection requirements.
*Support parcel enquiries and liaise with Royal Mail operational teams.
*Contribute positively to a small team while being confident working independently when required.




About You


Essential
*Minimum 1 year’s experience in retail, customer service or another customer-facing role.
*Strong communication and customer service skills.
*Experience dealing with challenging customer situations.
*Good computer skills, including confidence using Microsoft Office and learning new systems.
*Comfortable supporting customers with smartphones and digital technology.
*Good numeracy and attention to detail.
*Reliable, punctual and flexible.
*Able to work the required shift patterns.
*Willing to commit to a long-term assignment.
*Due to the size of the team, reliability, flexibility and attendance are critical to success in this role.


Desirable
*Previous experience in retail, logistics, postal, banking or service environments.
*Experience promoting products or identifying sales opportunities.
*Additional language skills, particularly Spanish, Italian or Portuguese.


Training & Support


Full training will be provided on Royal Mail products, services and Parcelshop systems. You’ll join an experienced and supportive team committed to helping you succeed.