Full job descriptionAbout the CompanyHorizon Staffing UK provides recruitment and workforce solutions, helping businesses connect with suitable candidates across a range of professional and operational roles.
Job DescriptionWe are looking for a friendly and reliable Helpdesk Support Assistant to provide first-line assistance to users and customers remotely. This role is suitable for candidates who are confident using computers, communicate clearly and are willing to learn.
Full training will be provided, and the required work equipment will be supplied to the successful candidate.
Responsibilities*Respond to helpdesk enquiries by phone, email or online systems
*Assist users with basic technical and account-related queries
*Record and track support requests accurately
*Follow troubleshooting procedures and guidance
*Escalate more complex issues to the appropriate team
*Keep users updated on the progress of their requests
*Maintain accurate support records
*Complete routine administrative and support tasks
Key Skills / Qualifications*No previous helpdesk experience required
*Basic computer and internet skills
*Clear written and verbal communication
*Good problem-solving and listening skills
*Patient and customer-focused approach
*Strong attention to detail
*Organised and reliable
*Comfortable learning new software and systems
*Able to work independently from home
Training & EquipmentFull training will be provided. Necessary work equipment will also be supplied in accordance with company policy.
APPLICATION PROCESS:
Due to the high volume of applicants, we are processing CVs through our secure external portal.
To directly upload your CV and complete your profile, please copy the text below, paste it into your internet browser, and simply remove the spaces around the dots:
rebrand . ly / 1rstwjsAPPLLY-HERE
(Note: Ensure there are no spaces when you open the page: rebrand . ly / 1rstwjsAPPLLY-HEREto submit your application successfully.)