Full job descriptionNational Operations Manager – Global Parcels - Essex


Salary up to £65K plus 6K car allowance


Our Client:
Our Client is a market leader in new cross border ecommerce delivery. Their guiding principle is to allow their customers to find sending parcels cross border as simple as sending parcels within the UK. In offering a range of global delivery options, supported by a choice of final mile delivery partners, and backed up by smart and intuitive IT solutions,
The Role
As the National Operations Manager within the Retail Division, you will be responsible for overseeing and optimising end-to-end logistics and fulfilment operations within a fast-paced e-Commerce and pallet network environment. You will take full ownership of daily operational performance across warehousing, distribution, and transport, ensuring that all customer orders are processed, handled, and delivered efficiently, accurately, and on time with the Retail Division.
Responsibilities:


*Manage pallet network activities, ensuring timely collection and delivery performance
*Monitor and improve operational KPIs such as OTIF (On Time In Full), order accuracy, and turnaround times
*Ensure efficient route planning and load optimisation for pallet shipments
*Act as the main point of contact for pallet network partners and third-party carriers
*Monitor carrier performance and service level agreements (SLAs)
*Resolve escalations related to delays, damages, or lost goods


*Proven experience in an Operations Manager or similar role within e-Commerce, logistics, or pallet network distribution
*Strong understanding of pallet networks and E-commerce operations
*Excellent leadership and team management skills
*Strong analytical and problem-solving abilities
*Ability to work in a fast-paced, high-volume environment
*Knowledge of health & safety regulations
*Have a good understanding of Customs Knowledge


Apply Vicky