Full job descriptionMembership Executive
*Location: Home-based with required travel for meetings
*Job Type: Full-time - 21 Hours per week - 6-8 weeks - with the potential to go permanent
Join our team as a Membership Executive and contribute to the sustainability of our organisation by developing and strengthening a dynamic membership model. This role is ideal for someone who is proactive, personable, and passionate about building relationships and enhancing membership diversity and income.
Day-to-day of the role:
*Serve as the first point of contact for members via email and phone, ensuring all correspondence is professional, timely, and documented within our CRM system (Airtable).
*Research and identify new charitable members and commercial partners in line with our Membership Strategy to diversify and enhance membership income.
*Maintain high levels of engagement with members across various platforms and support the organisation of member events such as Member Space events and the Annual Conference.
*Manage and update the membership database within the CRM, ensuring data accuracy and integrity.
*Produce regular reports using CRM and other systems to provide insights into membership statistics.
*Contribute to cross-team projects and support project leads with planning and implementation.
*Maintain the Membership Knowledge Bank, ensuring all member-submitted information complies with best practices and legislation.
*Assist in marketing and communications efforts related to membership as needed.
Required Skills & Qualifications:
*Proven customer service and relationship management experience.
*Excellent communication and organisational skills, with the ability to prioritise workloads effectively under tight deadlines.
*Strong IT literacy, proficient in Microsoft Office Packages.
*Minimum English Language and mathematics qualification (GCSE or above or equivalent).
*NVQ Award or administrative qualification is preferred.
*Ability to work independently and as part of a geographically dispersed team.
*Commitment to anti-discriminatory values and continuous personal development.
Benefits:
*Flexible home working arrangement.
*Opportunities for continuous learning and development.
*Engagement in a values-driven organisation committed to respect, accountability, courage, collaboration, quality, and innovation.
To apply for the Membership Executive position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.