Full job descriptionCustomer Services Advisor


Reference number: JR258240
Location: Nottingham
Working pattern: Full Time - (Flexible rota to include shifts scheduled between 8am and 8pm, 5 days a week between Monday and Sunday as required)
Contract Type: Permanent
Number of roles: 1
Salary: £26,500 per annum




We are looking for a Customer Services Advisor to join our team.


As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing & Promotion, Service provision, Compliance, andany other duties as required by the Management team


This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.


What you’ll bring to the role


Provide cheerful reception service to all students and visitors
*Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
*Embrace the ’more than just a room’ philosophy of Kaplan Residences
*Have a passion for customer care and a sensitivity to student’s needs
*Have experience in a customer-facing environment
*Have experience working in an effective Health & Safety culture in line with legislation
*Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
*Ability to offer flexibility in working hours
*Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role


Essential skills/ experience


*Have experience in customer service, hospitality or student service provision, ideally accommodation
*Be able to engage in team work
*To be able to work on own initiative
*Ability to prioritise workload and meet deadlines


What we do


Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.


What we offer


As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
*36 days annual leave including bank holidays*
*Big discounts on Kaplan courses for you and your family
*24/7 confidential helpline providing counselling and other support services
*Company pension contributions
*Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
*Medicash Health Cash Plan


*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.


How to apply


Please apply with CV and cover letter no later than 16 September 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.