Full job descriptionIT Support Assistant
*Location: London (2days) and Weybridge (1day)
*Salary £30,000
*Job Type: Full-time – Hybrid
*Driving licence required
This role offers a fantastic opportunity to take ownership of the IT function, supporting across two offices. You will be responsible for day-to-day IT system, software, and hardware support, IT inductions, and home-working setups. This role is ideal for someone with a strong work ethic, excellent organisational skills, and a passion for providing exceptional client service.
Day-to-day of the role:
*Monitor and file IT tickets, ensuring they are resolved in line with service level expectations and escalating when required.
*Respond to and resolve internal IT issues, prioritising as necessary.
*Support the use of internal software/systems, including license management for tools like MS Teams, Zoom, and CoPilot.
*Organise equipment supplies and deliveries, overseeing inventory of new and existing kit.
*Provide mobile device maintenance and support, liaising with third-party support providers.
*Assist with IT projects and system/equipment updates, including monitoring and testing.
*Liaise with external IT support providers and organise third-party engineers when on-site.
*Manage IT tasks for new starters and leavers, including on-site setups.
*Support training on systems/software and develop User Guides as needed.
*Provide IT support for company events and presentations.
Required Skills & Qualifications:
*1+ years’ experience in a similar IT support role.
*Experience in IT support, managing third parties, internal communication, and implementing software updates in a similar-sized business.
*Excellent problem-solving skills with a hands-on, solution-focused approach.
*High-quality written and verbal communication skills, with a respect for confidentiality.
*Flexibility to work across both offices and potentially outside normal office hours.