Full job descriptionTier 1 IT Support Specialist
Location: London or Milton Keynes
Salary: £30,000 – £35,000 DOE
Contract: Ongoing temp
Working Pattern: Full-Time, Office-Based


We are recruiting for a Tier 1 IT Support Specialist to join a busy international IT support team, providing frontline technical support to users across multiple countries and time zones.
This is a great opportunity for someone with around 1–2 years’ IT support, Service Desk or Helpdesk experience who enjoys troubleshooting technical issues while delivering excellent customer service.


The Role
You’ll act as a first point of contact for IT issues, managing incoming requests and either resolving them directly or escalating them to the appropriate specialist team.


Responsibilities will include:
*Providing first-line technical support via ticketing systems, phone, chat and face-to-face
*Monitoring and managing a busy IT support queue
*Troubleshooting Windows devices, with some exposure to macOS
*Supporting Microsoft 365, Outlook, Zoom and other business applications
*Logging, categorising and prioritising support tickets
*Resolving common Tier 1 technical issues remotely
*Escalating more complex issues to Tier 2, Tier 3 or specialist teams
*Identifying urgent or business-critical issues and ensuring they’re prioritised appropriately
*Maintaining accurate ticket notes and providing clear handovers to other support teams
*Supporting users across different countries and time zones


About You
*Around 1–2 years’ experience within IT Support, Service Desk, Helpdesk or a similar technical support position
*Good knowledge of Windows, including basic installation, configuration and troubleshooting
*Experience supporting Microsoft 365 and Outlook
*Familiarity with Jira or another IT ticketing system
*macOS support experience would be advantageous
*Strong troubleshooting and problem-solving skills
*Excellent communication and customer service skills
*Comfortable managing multiple tickets and competing priorities
*Able to communicate technical information clearly to non-technical users
*Happy working full-time from either the London or Milton Keynes office


This is a great opportunity for an IT Support professional looking to develop their experience within a fast-paced international environment. If you’re interested, please apply today.