Full job descriptionAs a Customer Service Advisor in the retail industry, based in Gateshead, you’ll be the first point of contact for customer queries, ensuring they are dealt with efficiently and professionally. Your role will be key in providing excellent support to customers and helping the business run smoothly.
Client Details
A company in the retail industry located in Gateshead.
Description
*Respond to customer queries via phone & email.
*Provide accurate information about products and services.
*Resolve customer issues promptly and professionally.
*Process orders and manage customer accounts.
*Keep records of customer interactions and transactions.
*Collaborate with internal teams to ensure customer satisfaction.
*Assist in identifying and addressing customer needs effectively.
*Support the team with administrative tasks when required.
Profile
A successful Customer Service Advisor should have:
*Previous experience in a customer service role, preferably within a contact centre environment.
*Strong communication and problem-solving skills.
*Ability to multitask and manage time efficiently.
*Attention to detail and a customer-focused approach.
*Proficiency in using computer systems and handling data.
Job Offer
*Immediate start.
*Weekly pay.
*Close office to main public transport links.
*Temporary position based in Gateshead.