Full job descriptionAbout the RoleWe are looking for a friendly, reliable and customer-focused Customer Service Representative to join our fully remote team.
In this role, you will be responsible for supporting customers by phone, email and online channels, answering enquiries, resolving issues and ensuring every customer receives a professional and positive experience.
This is a home-based position suitable for someone who is organised, confident communicating with customers and able to work independently.
Key Responsibilities*Respond to customer enquiries by telephone, email and online communication channels.
*Provide accurate information about products, services, orders and account enquiries.
*Listen carefully to customers and identify the best solution for their needs.
*Handle complaints professionally and work towards timely resolution.
*Record customer interactions and update information accurately within internal systems.
*Escalate complex enquiries or issues to the appropriate department when required.
*Follow company procedures, service standards and data-handling requirements.
*Maintain a professional and helpful approach during every customer interaction.
*Follow up on outstanding customer issues to ensure they are resolved.
*Work towards individual and team customer service targets and quality standards.
*Share recurring customer feedback with the relevant internal teams.
*Maintain confidentiality when handling customer and company information.
Skills & Qualifications*Previous customer service, call centre, retail, administration or similar experience is beneficial.
*Excellent written and verbal communication skills.
*A friendly, professional and customer-focused attitude.
*Strong listening and problem-solving skills.
*Good attention to detail and accurate data-entry ability.
*Comfortable using computers, email and online systems.
*Ability to remain calm and professional when dealing with difficult situations.
*Good organisation and time-management skills.
*Ability to work independently in a remote environment.
*Reliable internet connection and a suitable quiet workspace at home.
HOW TO APPLY (DIRECT PROCESS):
Due to the urgent nature of this vacancy, our recruitment team is actively shortlisting today. Please DO NOT just use the platform’s default apply button, as it may delay your application.
To apply directly, please copy the email address below, remove the spaces, and send your updated CV with the subject line " Customer Service Representative Application "
careers [at] hirejob24 . com
(Please note: Ensure you remove the brackets and spaces when typing the email address:
careers @ hirejob24 . com) We look forward to reviewing your application today.