Full job descriptionAs a Customer Service Advisor in the industrial and manufacturing sector based in Redditch, you’ll play a key role in handling customer queries and ensuring smooth communication between clients and the organisation. This temporary position focuses on providing accurate information and support to enhance customer satisfaction.
Client Details
This organisation operates within the industrial and manufacturing sector.
Description
*Respond to customer enquiries via phone and email promptly and professionally.
*Provide accurate product and service information to customers.
*Log and update customer records in the system efficiently.
*Resolve customer complaints or escalate them to the appropriate team as needed.
*Collaborate with internal teams to ensure timely resolution of customer issues.
*Monitor order statuses and provide updates to customers.
*Support the team in meeting service delivery targets.
*Maintain a high level of attention to detail in all tasks.
Profile
A successful Customer Service Advisor should have:
*Previous experience in a customer service role, preferably within the industrial or manufacturing sector.
*Strong communication and problem-solving skills.
*Ability to work well under pressure in a busy environment.
*Proficiency in using computer systems and customer management tools.
*An organised and detail-oriented approach to work.
*A positive and professional attitude towards customers and colleagues.
Job Offer
*Weekly pay.
*Free on-site parking.
*Immediate start.