Service Delivery
other jobs Reed
Added before 3 hours
- England,East of England,Suffolk,Ipswich
- Full Time, Permanent
- £30,000 - £40,000 per annum, negotiable
Job Description:
Full job descriptionCustomer Engagement Manager
Location: Ipswich (Hybrid)
Contract: Permanent, Full-time
Salary: £30,000 to £40,000
Overview:
We are recruiting on behalf of a leading European intermodal logistics software developer, seeking a Customer Engagement Manager to spearhead their customer engagement programme. This role is crucial for ensuring customers continuously derive value from the platform, enhancing their learning and adoption throughout their lifecycle.
Responsibilities:
*Customer Engagement and Education: Design and deliver virtual education sessions, create engaging communications, and develop self-service resources.
*Customer Health and Adoption: Monitor engagement and usage, support renewal planning, and use feedback to improve onboarding and adoption.
*Customer Training and Community: Build a customer community, coordinate training programmes, and support engagement initiatives.
Required Skills & Qualifications:
*Proven experience in customer success, marketing, or SaaS onboarding, preferably with a background in digital engagement programmes or webinar series.
*Excellent written and verbal communication skills, with the ability to present and facilitate online.
*Creative and strategic thinking skills, ideally with experience in customer marketing or technical content creation in a SaaS environment.
*Knowledge of marketing and haulage, providing a strong understanding of the logistics sector.
*Enthusiasm for solving operational problems and effectively communicating solutions.
Benefits:
*Competitive salary aligned with industry standards.
*Career development opportunities into senior customer success roles.
*Hybrid working model with occasional office visits for training.
*Dynamic work environment at the intersection of customer success and marketing.
Application Process:
To apply for this exciting opportunity as a Customer Engagement Manager, please submit your CV and a covering letter outlining your relevant experience and your motivation for applying for this role. Please ensure all applications are directed to our recruitment team. Note that direct company references and specific contact details have been omitted for confidentiality.
Location: Ipswich (Hybrid)
Contract: Permanent, Full-time
Salary: £30,000 to £40,000
Overview:
We are recruiting on behalf of a leading European intermodal logistics software developer, seeking a Customer Engagement Manager to spearhead their customer engagement programme. This role is crucial for ensuring customers continuously derive value from the platform, enhancing their learning and adoption throughout their lifecycle.
Responsibilities:
*Customer Engagement and Education: Design and deliver virtual education sessions, create engaging communications, and develop self-service resources.
*Customer Health and Adoption: Monitor engagement and usage, support renewal planning, and use feedback to improve onboarding and adoption.
*Customer Training and Community: Build a customer community, coordinate training programmes, and support engagement initiatives.
Required Skills & Qualifications:
*Proven experience in customer success, marketing, or SaaS onboarding, preferably with a background in digital engagement programmes or webinar series.
*Excellent written and verbal communication skills, with the ability to present and facilitate online.
*Creative and strategic thinking skills, ideally with experience in customer marketing or technical content creation in a SaaS environment.
*Knowledge of marketing and haulage, providing a strong understanding of the logistics sector.
*Enthusiasm for solving operational problems and effectively communicating solutions.
Benefits:
*Competitive salary aligned with industry standards.
*Career development opportunities into senior customer success roles.
*Hybrid working model with occasional office visits for training.
*Dynamic work environment at the intersection of customer success and marketing.
Application Process:
To apply for this exciting opportunity as a Customer Engagement Manager, please submit your CV and a covering letter outlining your relevant experience and your motivation for applying for this role. Please ensure all applications are directed to our recruitment team. Note that direct company references and specific contact details have been omitted for confidentiality.
Job number 4096204
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