Full job descriptionSupported Housing Services ManagerLocation: Luton, Bedfordshire
Salary: £40,000 - £42,000
Permanent | Full-time
We are working with a well-established not-for-profit housing association to recruit a Hostel Services Manager to lead the effective delivery and development of its supported accommodation services across Luton.
This is a key management position with responsibility for ensuring customers receive safe, secure and high-quality accommodation alongside effective, person-centred support.
The Opportunity
This is an excellent opportunity for an experienced Hostel Services Manager, Supported Housing Manager or Housing Services Manager to take ownership of a key service, lead a dedicated team and help shape the future delivery of supported accommodation.If you are looking for a role where you can make a genuine difference to customers while driving operational performance and service improvement, we would be keen to hear from you.


The RoleAs Supported Housing Services Manager, you will:
*Lead, manage and develop a team of Team Leaders, Coordinators and Support Coaches.
*Have overall oversight of the safe, secure and effective management of supported accommodation.
*Promote a trauma-informed and psychologically informed approach across the service.
*Set clear objectives and performance measures, driving accountability and continuous improvement.
*Monitor key performance indicators including voids, rent collection, arrears, customer satisfaction and tenancy sustainment.
*Ensure safeguarding concerns, complaints and operational risks are managed effectively.
*Maintain high standards of housing management, support delivery, record keeping and internal auditing.
*Work closely with Finance, Property and Housing teams to ensure effective management of income, repairs, compliance and voids.
*Build strong relationships with local authorities, community organisations, partner agencies and external stakeholders.
*Identify opportunities for grants, tenders and service development, supporting bids and submissions where appropriate.
*Ensure services comply with relevant legislation, regulation, policies and best practice.
*Take accountability for service budgets, income management and financial performance.
*Produce regular performance reports, identifying areas for improvement and taking appropriate action.
*Contribute to the wider Homes with Support strategy and organisational objectives.
About YouWe are looking for an experienced housing or supported housing professional with:
*Experience managing supported housing, hostel or similar services.
*Proven experience of leading, motivating and developing teams.
*Strong knowledge of housing management, tenancy sustainment and safeguarding.
*Experience managing budgets, KPIs, performance and operational risk.
*A good understanding of relevant housing legislation, regulation and best practice.
*Experience working with local authorities and external support agencies.
*Excellent written and verbal communication skills.
*A proactive, organised and solutions-focused approach.
*Resilience and the ability to manage complex and challenging situations.
*A genuine commitment to delivering excellent customer service and positive outcomes.
Apply
If you’re an ambitious housing profesisonal looking to make a lasting impact within a values-driven housing association, we’d love to hear from you.
For a confidential discussion and further information, please contact