2nd Line Support Engineer
other jobs Nextech
Added before 5 Days
- England,East Midlands,Northamptonshire
- Full Time, Permanent
- £30,000 - £35,000 per annum
Job Description:
Full job description2nd Line Support Engineer
Location: Northampton
Job Type: Full-time, Permanent
We are looking for an experienced 2nd Line Support Engineer to join a growing Managed Service Provider (MSP).
You will provide 2nd line technical support, troubleshoot IT and network issues, and support Microsoft, cloud and telephony systems.
Key Responsibilities
*Resolve 2nd line support tickets and escalated issues.
*Troubleshoot hardware, software and networking problems.
*Support Windows, Active Directory and Group Policy.
*Manage Microsoft 365, Azure, Entra ID and Intune.
*Support networks, Wi-Fi, VoIP and Microsoft Teams.
*Provide occasional onsite support.
*Work with 1st and 3rd line teams to resolve complex issues.
*Participate in a rotating out-of-hours support rota.
Requirements
*Previous 2nd Line Support experience.
*Strong Windows and troubleshooting skills.
*Experience with Active Directory, Microsoft 365 and networking.
*Azure, Entra ID, Intune and VoIP experience is desirable.
*Good communication and customer service skills.
*Relevant IT certifications are an advantage.
Benefits
*Competitive salary.
*Flexible Working Arrangements
*22 days holiday + birthday, increasing to 25 days.
*Pension and healthcare cash plan.
*Life assurance.
*Employee discounts.
*Funded training and certifications.
*Career progression opportunities.
Location: Northampton
Job Type: Full-time, Permanent
We are looking for an experienced 2nd Line Support Engineer to join a growing Managed Service Provider (MSP).
You will provide 2nd line technical support, troubleshoot IT and network issues, and support Microsoft, cloud and telephony systems.
Key Responsibilities
*Resolve 2nd line support tickets and escalated issues.
*Troubleshoot hardware, software and networking problems.
*Support Windows, Active Directory and Group Policy.
*Manage Microsoft 365, Azure, Entra ID and Intune.
*Support networks, Wi-Fi, VoIP and Microsoft Teams.
*Provide occasional onsite support.
*Work with 1st and 3rd line teams to resolve complex issues.
*Participate in a rotating out-of-hours support rota.
Requirements
*Previous 2nd Line Support experience.
*Strong Windows and troubleshooting skills.
*Experience with Active Directory, Microsoft 365 and networking.
*Azure, Entra ID, Intune and VoIP experience is desirable.
*Good communication and customer service skills.
*Relevant IT certifications are an advantage.
Benefits
*Competitive salary.
*Flexible Working Arrangements
*22 days holiday + birthday, increasing to 25 days.
*Pension and healthcare cash plan.
*Life assurance.
*Employee discounts.
*Funded training and certifications.
*Career progression opportunities.
Job number 4097518
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.