Full job description
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12-Month Fixed-Term Contract

Central London (Hybrid: 3 Days in Office / 2 Days Remote)


Lead IT Service Delivery for a Prestigious Financial Services Organisation

We’re supporting a highly respected and growing financial services business in the search for an experienced Service Delivery & Support Manager to join on a 12-month fixed-term contract.
This is an excellent opportunity to take ownership of a critical IT service function within a collaborative, fast-paced environment where technology plays a key role in supporting business operations. You’ll lead established support and service delivery teams, drive continual improvement initiatives, and act as a key stakeholder across the wider business.
This role offers real visibility, autonomy, and the chance to make a lasting impact within a well-regarded organisation with a strong reputation in its sector.


What You’ll Be Doing

*Leading and developing Service Centre and Service Delivery teams
*Overseeing incident, problem, request and change management activities
*Taking ownership of Major Incident Management and service escalations
*Building strong relationships with business stakeholders and technology teams
*Driving service improvements and operational excellence initiatives
*Chairing Change Advisory Board (CAB) meetings and ensuring effective governance
*Monitoring service performance against KPIs and SLAs
*Ensuring a high-quality end-user experience across the organisation


What We’re Looking For

We’re interested in speaking with candidates who can bring:
*Previous experience in a Service Delivery Manager, Service Desk Manager or similar IT leadership role
*Strong ITIL and IT Service Management experience
*Proven people management and team leadership capability
*Experience managing major incidents and service escalations
*Excellent stakeholder engagement and communication skills
*A proactive and solutions-focused approach
*The ability to operate effectively in a fast-moving environment


Why Apply?

Join a highly respected organisation with an excellent reputation
Broad ownership across service delivery and support operations
Opportunity to lead teams and influence service strategy
Collaborative and professional culture
Exposure to a complex and business-critical technology environment
Hybrid working model with modern Central London offices
Immediate opportunity to add value and make a visible impact