Full job description The rewards and benefits on offer:
*Immediate start available.
*Potential to go permanent
*Competitive benefits package.
*Collaborative and supportive work environment.
*Flexible start time of between 08:00 - 09:00 am
*Free on-site parking
Working Hours:
*37.5 per week, Monday to Friday.
MTrec’s New Opportunity:
MTrec Recruitment is proudly representing our prestigious manufacturing client in their 2026 recruitment initiative with the recruitment of a Temporary Customer Service Representative to strengthen their team. This is an excellent opportunity for someone looking to build a long-term career within a growing business.
If you have a background within Customer Service, apply now for an immediate response!
The job you’ll do:
*Deliver outstanding customer service by maintaining relationships with internal and external customers.
*Respond to inbound calls and initiate outbound calls/email correspondence
*Process customer orders through internal record management systems.
*Manage customer expectations, advising on lead times, share product knowledge and alternatives available.
*Report and escalate customer queries to the Customer Service Team Leader as appropriate.
*Support other team members as and when required.
*Process orders
*Coordinate returns with the Warehouse
*Arrange private orders and take card payments
*Coordinate returns with the Warehouse and arrange replacements if required.
About you:
*Available for an immediate start
*Relevant recent experience in a similar customer-centric environment.
*Robust to receive challenging calls
*Able to deal with / manage and diffuse conflict via phone and email
*Basic problem-solving skills, and knowing when to escalate to CS Manager
*Proactive, not reactive - excellent account/order management skills
*Multitasking skills
*Has excellent communication skills, verbal and written