Full job descriptionKey Account Coordinator/Specialist - Seafreight Imports
Salary: Up to £37,000
Location: Birmingham
Start: ASAP


On behalf of our International Freight Forwarding client, we’re looking to appoint an experienced Key Account Coordinator, focusing on Seafreight imports. This is a key role that combines deep sea import coordination, customs entry responsibility, food import compliance, customer reporting, invoicing support and document management.
What you’ll do:
As Key Account Coordinator/Specialist you’ll take ownership of the account’s day-to-day back-office and account support activities, whilst also being trained to provide operational cover for the Account Supervisor during periods of absence or annual leave. A typical day will involve liaising with, clients, shipping lines and overseas offices/agents, coordinating imports / exports for sea freight consignments, and recording and preparing documentation and invoicing.
Duties include:
*Account Administration and Shipment Coordination
*Customs and Regulatory Compliance
*Customer Reporting, Financial Control and Billing
*Operational Cover and Business Continuity
*Systems SOPs and General Support
What you need:
The position is ideally suited to an organised, customer-focused individual with strong import and customs experience who enjoys working within a structured and process-driven environment.
Skills & Qualifications required:
*Experience of deep-sea import freight forwarding.
*Practical experience of completing and controlling UK import customs declarations.
*A high level of accuracy when reviewing and processing shipment and customs documentation.
*Confident and professional customer communication.
*Ability to manage several live shipments and competing deadlines.
*Competent spreadsheet and reporting skills.
*Ability to identify, question and escalate incomplete or inconsistent information.
Why you’ll love this role:
This role offers the opportunity to become a key part of a well-established and highly valued customer account, as well as a competitive salary package.
*Twice-yearly discretionary bonus, subject to both company and individual performance
*Enhanced pension scheme
*25 days annual leave plus bank holidays
*Health scheme benefit
*Life Assurance scheme, including GP access
*Employee Assistance Programme
How to apply:
If you have relevant experience, please get in touch today.
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Keywords / alternative titles: Sea Freight Import Clerk, Sea Freight Coordinator, Oceanfreight Import Clerk, Oceanfreight Coordinator, Ocean Freight Import Clerk, Ocean Freight Coordinator, CargoWise, Food import experience, IPAFFS, CHEDs, Port Health.