Full job description Contracts Logistics Operator | Basildon | £30,000 | 7am – 4pm Mon-Fri
Role Purpose
The Contracts Logistics Operator will support the day-to-day operational requirements of Contract Logistics customers, ensuring all warehouse and logistics activities are completed efficiently, accurately and to agreed customer service standards.
Key Responsibilities
* Support the daily warehouse operations for Contract Logistics customers, including:

* Goods receipt and put-away
* Order processing
* Picking and packing
* Dispatch and shipment preparation
* Stock movements and inventory checks

* Follow instructions and operational requirements provided by the Warehouse Manager and/or customers through verbal communication, email and approved systems.
* Manage the receipt, cleaning, preparation, storage and put-away of returned laptops, ensuring equipment is handled accurately and securely.
* Provide customers with accurate daily operational updates by maintaining their systems and recording completed tasks in line with agreed Service Level Agreements (SLAs).
* Ensure customer orders, goods receipts and dispatches are processed accurately and within agreed timescales.
* Complete stock adjustments, stock movements and stock checks accurately using the CargoWise Warehouse Management System.
* Communicate proactively with customers regarding:
* Returns
* Stock requirements
* Delivery and collection requirements
* Operational queries or issues

* Identify and escalate operational issues, delays or discrepancies to the Warehouse Manager or relevant management team.
* Coordinate with couriers, the Transport Team and customers to ensure collections and deliveries are completed within agreed timescales.
* Arrange shipments through the internal Transport Team or approved subcontractors in line with customer requirements.
* Work collaboratively with warehouse colleagues, management, drivers and other departments to ensure smooth day-to-day operations.
* Support driver arrivals and collections, ensuring goods and documentation are prepared accurately and on time.
* Maintain high standards of housekeeping, health and safety, security and general warehouse organisation.
* Follow all company policies, warehouse procedures and customer-specific processes.
What you’ll need
* Excellent customer service and communication skills.
* A professional and confident communication style when dealing with customers, suppliers, agents and colleagues.
* Good computer skills, including working knowledge of Microsoft Office and warehouse/logistics systems.
* Experience using CargoWise or a similar warehouse/logistics management system would be advantageous.
* Strong attention to detail and the ability to work accurately in a fast-paced operational environment.
* The ability to prioritise and manage workload effectively while meeting deadlines.
* A flexible and adaptable approach to changing business requirements and operational priorities.
* A proactive, practical and solutions-focused approach to problem-solving.
* The ability to work independently and use initiative when required.
* The ability to work effectively as part of a team.
* A reliable, conscientious and professional approach to work.
* A commitment to maintaining a clean, organised and safe working environment.
What’s in it for you?
* Starting salary of £30,000
* Monday to Friday 7am – 4pm
* Annual leave; 31 days (prorated down if not working 5 days). Increases after 3 years service by 1 day a year, up to a further 5 days
* Volunteer Day: Additional 1 day per year paid to give back to the local community
* Health cash plan service that the company contribute to
* Pension scheme
* Free Parking
* Fresh fruit delivered weekly to all offices
* Paid sick leave, after probation
* EAP Program and Virtual Doctor service
* Long service financial rewards
* Death In Service benefit of x3 salary
For more information please contact Sophie Barnes