Full job descriptionuice Recruitment is delighted to be supporting an established business in their search for an Customer Service Administrator to join their team.
This is a varied opportunity for an organised and proactive individual who enjoys supporting customers and colleagues. You will help coordinate day-to-day account activity, provide administrative support and ensure customer enquiries are handled efficiently.
DAY TO DAY:
*Supporting customer accounts, responding to enquiries and sharing relevant information
*Preparing sales documents, pricing information and account updates
*Assisting with reports, tracking orders and following up on outstanding information
*Working closely with internal teams to ensure a smooth customer experience
*Helping resolve account queries, escalating issues where needed and keeping customers updated
*Providing day-to-day administrative support to the Sales Manager and wider team
WE WOULD LOVE TO SEE:
*Previous experience in administration, customer service or sales support would be beneficial
*A friendly, professional approach and clear communication skills
*Excellent attention to detail and confidence working with documents and internal systems
*Strong organisational skills, with the ability to manage tasks, follow-ups and deadlines
*Good listening skills and a thoughtful approach to customer needs
*Confidence using Microsoft Office; experience with order systems would be an advantage but is not essential
*The ability to work independently and collaboratively within a team
AND FOR YOU:
*Salary of £25,000–£28,000
*Full-time opportunity based in Cheltenham
*Hybrid working
*A varied role supporting customer accounts and internal teams


INDO