Full job descriptionCustomer Service Assistant – Local Authority (Temporary Ongoing)
Wembley (Office-Based Initially)

Monday – Friday, 8:50am – 5:03pm (Full-Time)

Immediate Start Available

£17.33 PAYE / £22.82 Umbrella (Non-negotiable)
About the Role
We are recruiting for Customer Service Assistants to join a busy Environment & Neighbourhood Contact Centre within a Wembley-based Local Authority.
This is an ongoing temporary opportunity with strong potential for long-term extension for candidates who perform well and become part of the team.
You’ll be the first point of contact for residents, handling a wide range of environmental and street care-related queries, ensuring excellent customer service at all times.
Key Responsibilities
*Handle high volumes of inbound calls across multiple service areas including:

*Recycling & Waste
*Pest Control
*Street Maintenance
*General Street care enquiries

*Provide clear, professional, and helpful responses to customer enquiries
*Accurately update and manage multiple IT systems simultaneously
*Ensure the customer is always at the forefront of every interaction
*Work efficiently in a fast-paced, team-oriented environment
Training & Working Pattern
*First 3 months fully office-based at the Civic Centre, Wembley Park
*After training: Hybrid working available (2 days from home, 3 days in office – Tues, Weds, Thurs)
Candidate Requirements
*Strong communication skills with a clear and confident telephone manner
*Ability to learn quickly and navigate multiple systems
*Positive attitude and willingness to develop in a customer service role
*Good attention to detail and ability to multitask effectively
*Knowledge of local streets/roads in Brent is advantageous but not essential
*Previous customer service experience is helpful but not required
Open to all backgrounds – ideal for graduates or those looking to start/build a career in customer service

Full training provided – the team welcomes and develops "blank canvas" candidates
About the Team
You’ll be joining a friendly, supportive, and high-performing team known for developing long-term temporary staff into confident and skilled customer service professionals.
Recruitment Process
*CV review
*Stage 1: 10-minute telephone screening
*Stage 2: 1-hour face-to-face assessment at Civic Centre
*Stage 3: Final panel interview (face-to-face)
Why Apply?
*Immediate start with long-term potential
*Opportunity to develop within a local authority environment
*Supportive team with excellent training
*Hybrid working after initial training period
If you’re motivated, customer-focused, and ready to learn, this is a fantastic opportunity to kickstart or grow your career in customer service.