Full job description Claims & Service Adviser
Shoeburyness, Essex | £26,000 + Bonus | Monday to Friday | 37.5 Hours
We’re recruiting a Claims & Service Adviser to join a growing, forward-thinking insurance business where you’ll work across Gadget, Travel and Ticket Protection products. This is a genuinely varied role combining claims handling, customer service, policy administration, sales support and complaints resolution, giving you real ownership of customer cases from start to finish.
If you’ve worked in a regulated insurance environment and enjoy delivering outstanding customer service while solving problems, we’d love to hear from you.
What’s in it for you?
* Immediate start available.
* A varied role across claims, customer service, sales support and complaints.
* Be part of a growing, innovative insurance business.
* Supportive and collaborative team environment.
* Opportunity to learn multiple insurance products and develop your career.
* A business that encourages new ideas and continuous improvement.
The Role
You’ll be responsible for supporting customers across a range of insurance products, taking ownership of claims and service queries from start to finish.
You’ll be involved in:
* Managing gadget, mobile phone and travel insurance claims.
* Handling ticket protection claims and refund requests.
* Speaking with customers by phone and email.
* Taking premium and excess payments.
* Processing policy amendments, cancellations and retention conversations.
* Resolving first-line customer complaints.
* Working with underwriters, repair partners, finance and internal teams to achieve the best outcome for customers.
This is not a scripted call centre role — you’ll have variety, responsibility and the opportunity to manage cases through to resolution.
We’re looking for someone who has:
Essential
* Experience working within a regulated insurance business.
* Previous experience in claims handling or insurance customer service.
* Excellent communication skills, both written and verbal.
* Strong attention to detail and accuracy.
* A positive, customer-first attitude.
* The ability to manage multiple tasks in a busy environment.
* Good Microsoft Word and Excel skills.
Desirable
* Complaints handling experience.
* Fraud investigation experience.
You’ll be a great fit if you...
* Enjoy helping customers and solving problems.
* Like variety rather than repetitive call handling.
* Take ownership and see tasks through to completion.
* Are naturally curious and confident suggesting improvements.
* Thrive in a team that values collaboration, innovation and continuous improvement.
Ready for a fresh challenge?
If you’re looking for a long-term opportunity within an innovative insurance business where you can build your experience across multiple products and genuinely make a difference to customers, we’d love to hear from you. Contact Louise at 121 Personnel for further information –