Full job description Claims & Service Adviser
Shoeburyness, Essex | From £26,000 DOE | Monday to Friday | 37.5 Hours
We’re recruiting a Claims & Service Adviser to join a growing, forward-thinking insurance business where you’ll work across Gadget, Travel and Ticket Protection products. This is a genuinely varied role combining claims handling, customer service, policy administration, sales support and complaints resolution, giving you real ownership of customer cases from start to finish.
If you’ve worked in a regulated insurance environment and enjoy delivering outstanding customer service while solving problems, we’d love to hear from you.
What’s in it for you?
*Immediate start available.
*A varied role across claims, customer service, sales support and complaints.
*Be part of a growing, innovative insurance business.
*Supportive and collaborative team environment.
*Opportunity to learn multiple insurance products and develop your career.
*A business that encourages new ideas and continuous improvement.
The Role
You’ll be responsible for supporting customers across a range of insurance products, taking ownership of claims and service queries from start to finish.
You’ll be involved in:
*Managing gadget, mobile phone and travel insurance claims.
*Handling ticket protection claims and refund requests.
*Speaking with customers by phone and email.
*Taking premium and excess payments.
*Processing policy amendments, cancellations and retention conversations.
*Resolving first-line customer complaints.
*Working with underwriters, repair partners, finance and internal teams to achieve the best outcome for customers.
This is not a scripted call centre role — you’ll have variety, responsibility and the opportunity to manage cases through to resolution.
We’re looking for someone who has:
Essential
*Experience working within a regulated insurance business.
*Previous experience in claims handling or insurance customer service.
*Excellent communication skills, both written and verbal.
*Strong attention to detail and accuracy.
*A positive, customer-first attitude.
*The ability to manage multiple tasks in a busy environment.
*Good Microsoft Word and Excel skills.
Desirable
*Complaints handling experience.
*Fraud investigation experience.
You’ll be a great fit if you...
*Enjoy helping customers and solving problems.
*Like variety rather than repetitive call handling.
*Take ownership and see tasks through to completion.
*Are naturally curious and confident suggesting improvements.
*Thrive in a team that values collaboration, innovation and continuous improvement.
Ready for a fresh challenge?
If you’re looking for a long-term opportunity within an innovative insurance business where you can build your experience across multiple products and genuinely make a difference to customers, we’d love to hear from you. Contact Louise at 121 Personnel for further information –