Service Delivery Manager
other jobs Lynx Recruitment Ltd
Added before 4 Days
- England,London,City of London
- Full Time, Permanent
- £50,000 - £80,000 per annum
Job Description:
Full job descriptionLynx Recruitment are working with a growing technology consultancy specialising in cloud, AI and modern IT solutions. We are seeking an experienced Service Delivery Manager to oversee managed services across a portfolio of clients.
Key Responsibilities
*Own end-to-end service delivery across multiple client accounts.
*Act as the primary operational contact and escalation point for clients.
*Lead regular service reviews and manage SLAs, KPIs and service governance.
*Work with technical teams to manage tickets, incidents and change requests.
*Produce service performance reports and identify trends and recurring issues.
*Drive Continuous Service Improvement (CSI) initiatives.
*Identify service risks, efficiencies and opportunities for account growth.
About You
*5+ years’ experience in Service Delivery Management/Leadership across multiple clients.
*Strong knowledge of SLAs, incident management, ITIL and service governance.
*Experience working within cloud/modern IT environments.
*Experience with ITSM/PSA platforms such as ServiceNow or Remedy.
*Excellent communication and stakeholder management skills.
*Calm under pressure, highly organised and commercially aware.
*A minimum of a 2.1 or above in an IT/Tech related degree
*Existing or eligibility for UK Government SC clearance.
Key Responsibilities
*Own end-to-end service delivery across multiple client accounts.
*Act as the primary operational contact and escalation point for clients.
*Lead regular service reviews and manage SLAs, KPIs and service governance.
*Work with technical teams to manage tickets, incidents and change requests.
*Produce service performance reports and identify trends and recurring issues.
*Drive Continuous Service Improvement (CSI) initiatives.
*Identify service risks, efficiencies and opportunities for account growth.
About You
*5+ years’ experience in Service Delivery Management/Leadership across multiple clients.
*Strong knowledge of SLAs, incident management, ITIL and service governance.
*Experience working within cloud/modern IT environments.
*Experience with ITSM/PSA platforms such as ServiceNow or Remedy.
*Excellent communication and stakeholder management skills.
*Calm under pressure, highly organised and commercially aware.
*A minimum of a 2.1 or above in an IT/Tech related degree
*Existing or eligibility for UK Government SC clearance.
Job number 4102164
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Company Details:
Lynx Recruitment Ltd
Company size: 1–4 employees
Industry: Recruitment Consultancy
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