Full job descriptionMorgan McKinley is recruiting a Customer Services Officer on behalf of a leading organization. This agency role involves delivering outstanding support to clients, internal teams, and partners, ensuring high standards of service, compliance, and efficiency. The ideal candidate will be customer-focused, proactive, and able to manage multiple priorities in a fast-paced environment.
Main Duties and Responsibilities:
*Respond promptly and professionally to customer questions
*Assist with data analysis, cleansing, and system migrations
*Support the rollout of new systems and processes
*Deliver training sessions in person and remotely
*Test system updates and provide feedback
*Follow policies on data protection and confidentiality
*Focus on delivering excellent customer service and compliance
*Keep developing your skills to stay current in your role
About You:
*Previous experience in customer service or support roles
*Good communication and problem-solving skills
*Comfortable working with data and software
*Reliable, proactive, and eager to learn
*Able to work well independently and as part of a team