Full job description

Job Title: Contracts Manager
Contract Type: Permanent
Salary: £64,871 per annum
Working Hours: 35 hours per week
Working Pattern: Monday to Friday-Hybrid
Location: Arlington House, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.
Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.


The difference you will make as a Contracts Manager


You will support the Head of Asset Strategy & Delivery Housing (South & London) in the delivery of planned and reactive investment works, cyclical decorations, rationalisation identification, and supporting the overall investment for the region to achieve Decent Homes standards. Leading a team of Building Surveyors/Project Surveyors to ensure effective delivery of the required programme of works to underpin the Homes Strategy.


About you
We are looking for someone with
• A proven track record of successful contract implementation and management for a large and
diverse portfolio of mixed tenure properties.
• In-depth knowledge of contract formation and contract types.
• Comprehensive knowledge of general operating procedures within an Asset Management
function.
• In-depth knowledge of building regulations.
• Proven track record of using Project Management methodologies. .


Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.


Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits


Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.


This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.


Role Profile
• Lead, motivate and engage with the Building Surveyors and Project Surveyors to ensure the
delivery of a high-quality service, developing and implementing operational objectives,
including key performance indicators and an effective communication strategy, to underpin the
Homes Strategy including delivery of the required programme of works for an allocated number
of Group residential properties of all tenures (excluding C&S properties).

• Develop, implement, and monitor the approach to contract management including associated
policies, procedures and guidance, considering industry best practice and commercial
requirements, proactively adopting new and innovative ideas and solutions to ensure
continuous improvement of the service.

• Lead the scoping, specifying, mobilisation and implementation of an allocated number of new
contracts, in conjunction with procurement colleagues, including assessing the competence of
potential suppliers throughout the procurement process and acting as decision maker in terms
of successful appointments, ensuring robust contract management arrangements are in place
to effectively deliver the Asset Management Strategy.

•Undertake a review of existing contracted services, driving innovation and seeking out
efficiencies and cost reduction opportunities, maintaining this approach on an ongoing basis
with contractors over the contract lifecycle, identifying, implementing and monitoring
improvement targets as appropriate.

• Monitor and report on contracts, developing and implementing the appropriate performance
framework for each contract, including service level agreements and key performance
indicators, leading contract and performance review meetings and dealing with
underperformance, including escalation of issues as appropriate.

• Ensure the integrity and quality of data retained in relation to service charge contracts, to
ensure compliance with procurement protocols and to enable cyclical and ad hoc analysis to
be carried out and relevant reporting as required.

• Carry out cyclical and ad hoc analysis of contract data, producing associated reports including
findings and recommendations for key stakeholders as required.

• Oversee the development,...