Full job description

Do you have the operational experience to manage crews while still being hands-on with removals work in London?


We’re working with a removals company looking to recruit a Removals Operations Manager for its operation in Northwest London. This is a hands-on position within the moving and removals sector, combining day-to-day operational management with practical involvement in removals, warehouse work and driving when required, a perfect role for a forward thinker looking to modernise and optimise the company’s processes to reach their KPIs. The role will also include some Saturday shifts.


Your day-to-day responsibilities will include:
*Managing daily removals operations and allocating work to crews and drivers.
*Planning removals schedules, vehicle requirements and staffing for upcoming jobs.
*Working alongside crews and getting involved with removals and warehouse duties when required.
*Coordinating crews throughout the day and dealing with operational changes as they arise.
*Driving 3.5 tonne removal vans when needed.
*Operating a counterbalance forklift as part of warehouse and removals operations.
*Making sure vehicles, equipment and operational paperwork are ready for scheduled removals.
*Maintaining high customer service standards throughout the entire moving process.


Our client is particularly interested in candidates with:
*Previous operations management experience within the moving and removals industry.
*A hands-on approach and willingness to get involved with removals and warehouse work.
*Good knowledge of day-to-day removals operations, including crew and vehicle scheduling.
*Excellent written and verbal communication skills.
*A valid Counterbalance Forklift licence.
*A full driving licence and previous experience driving 3.5 tonne vans.
*Flexibility to work some Saturday shifts.