Full job descriptionFront of House Receptionist – Mayfair Investment FirmAn exciting opportunity has arisen for an experienced Front of House Receptionist to join a prestigious investment firm based in the heart of Mayfair.
As the first point of contact for clients, VIPs and visitors, you will play a key role in creating an exceptional first impression and delivering a consistently five-star experience. Working within a fast-paced London office that forms part of a global business, this is a role for someone who thrives on variety, takes genuine pride in their work and understands that it’s the smallest details that make the biggest difference.
My client is looking for a polished, proactive and naturally personable Receptionist with excellent instincts and a genuine passion for service. You will be someone who takes ownership, remains calm under pressure and consistently looks for ways to go above and beyond.
Duties:*Welcome clients, guests and VIPs with warmth, professionalism and discretion.
*Manage meeting room bookings, coordinating timings, capacity, AV requirements and last-minute changes seamlessly.
*Coordinate catering, room set-ups and presentation standards in partnership with the housekeeping team.
*Manage a busy switchboard, ensuring every call is handled promptly and professionally.
*Support video conferencing and work closely with IT to resolve any technical issues.
*Arrange couriers and taxis, while helping to ensure the office remains fully stocked and runs smoothly.
*Welcome and host overseas visitors, arranging building access and ensuring every guest receives a first-class experience.
*Take responsibility for fire safety and first aid duties as a trained Fire Marshal and First Aider.
*Support the wider office environment, including managing supplier relationships and assisting the EA team where required.
Experience:*3+ years’ Front of House experience, ideally within financial services, investment banking or another blue-chip corporate environment.
*Proven experience meeting and greeting high-profile clients, senior executives and VIPs.
*Immaculate presentation, exceptional communication skills and a positive, can-do attitude.
*Strong organisational skills, with the ability to remain calm and composed while managing multiple priorities in a fast-paced environment.
*Confidence coordinating with colleagues and visitors across different global time zones.
*Strong Microsoft Office skills, including Outlook, Word, Excel and PowerPoint.
*Exceptional discretion, sound judgement and a highly solution-oriented approach.
*A genuine passion for delivering outstanding service and creating a welcoming, professional environment.