Full job descriptionAftersales Coordinator (Kitchen Industry)
Near Swansea | Office-Based | Full-Time
Due to continued growth, we are looking for an experienced Aftersales Coordinator to join the team of a successful kitchen company near Swansea. This is a fast-paced, office-based role supporting customers after their kitchen installation and helping to resolve any issues quickly and efficiently. You’ll be joining a friendly and supportive environment.
Key Responsibilities
*Managing customer aftersales enquiries via email and telephone
*Resolving installation, product and service issues promptly and professionally
*Coordinating remedial works, repairs and replacement orders
*Liaising with installers, suppliers and internal teams to ensure issues are resolved efficiently
*Supporting customers throughout the aftersales process and keeping them updated
*Prioritising and managing a busy inbox, responding to enquiries in a timely manner
*Maintaining accurate records and updating internal systems
*Identifying solutions and driving issues through to completion
About You
*Previous experience in an aftersales, customer service or installations role within the kitchen industry
*Strong organisational skills and ability to handle multiple tasks simultaneously
*Confident communicating with customers, suppliers and installers
*Solution-focused with a proactive approach to problem-solving
*Comfortable working in a fast-paced office environment
*Excellent attention to detail and administrative skills
What’s on Offer?
*Salary of £30,000
*Stable, full-time office-based position
*Opportunity to join a growing and successful kitchen business
*Supportive and friendly working environment
*Varied role with plenty of responsibility and autonomy
If you have kitchen industry experience and enjoy resolving customer issues efficiently, we’d love to hear from you.