Full job descriptionCustomer Service Administrator - Stanford (London Gateway)Transport & Logistics | Essex
Are you an organised, customer-focused administrator who enjoys working in a fast-paced operational environment?
We are recruiting for a Customer Service Administrator to join a busy transport and logistics operation, supporting customers, drivers, transport operators and internal planning teams to ensure the smooth and accurate movement of containers.
This is a varied role where no two days are quite the same, making it ideal for someone who enjoys problem-solving, communicating with different people and keeping things moving.
The Role
You will provide a combination of customer service, administration and operational support, acting as an important link between customers, drivers, operators, depots, shipping lines and the planning team.
Your responsibilities will include:
*Acting as a key point of contact for customers, drivers and transport operators, responding to queries and providing timely updates.
*Providing day-to-day administrative and operational support to the transport and planning teams.
*Managing customer communications via telephone, email and online portals.
*Processing export bookings and carrying out vessel and shipment checks.
*Checking Proof of Deliveries (PODs), bookings and container allocations to ensure information is accurate.
*Reviewing customer and shipment requirements and ensuring special instructions are correctly recorded and communicated.
*Resolving operational queries and working with colleagues across the business to find solutions.
*Processing depot amendments and keeping transport and booking information up to date.
*Managing container checks, off-hire requirements and shipping line information.
*Carrying out stock checks with storage depots to ensure containers are accurately tracked.
*Maintaining customer portals and updating information through EDI systems.
*Managing shared mailboxes, ensuring enquiries are prioritised and actioned promptly.
*Supporting the management of VIP customer information and daily operational requirements.
*Carrying out location suitability checks where required, including accessibility for HGV deliveries.
*Supporting with additional charges and advising customers where potential additional costs may arise.
*Maintaining accurate records and ensuring company and customer procedures are followed.
About You
We are looking for someone who is organised, accurate and confident communicating with customers and colleagues.
You will ideally have:
*Previous experience in a customer service, administration or coordination role.
*Excellent communication skills, both written and verbal.
*Strong organisational and time management skills.
*Excellent attention to detail and accuracy.
*The ability to prioritise and manage multiple tasks in a busy environment.
*Good working knowledge of Microsoft Office, particularly Outlook, Excel and Word.
*A proactive, helpful and solutions-focused approach.
*The ability to build strong relationships with customers, colleagues and external contacts.
*Experience within logistics would be advantageous
*Previous experience within transport, logistics, freight, shipping, containers or depot operations would be highly desirable, particularly if you have knowledge of export bookings, shipping lines, container movements, transport management systems, customer portals or EDI.
*However, industry experience is not essential for the right candidate if you have strong administration and customer service skills and are keen to learn.
What’s on Offer?
This is an excellent opportunity to join an established and busy operation where you will play a key role in supporting customers and the wider transport team.
*Salary £30,000
*28 days bank hols
*NEST pension scheme
*AXA Health Insurance
*Group Accident (DIS cover)
*Parking