Customer Care Coordinator
other jobs RGB Recruitment
Added before 4 Days
- England,South West,Devon,Exeter
- Full Time, Permanent
- £26,000 - £30,000 per annum
Job Description:
Full job descriptionCustomer Care Coordinator
Exeter outskirts
£27,000 - £30,000 DOE
Permanent
A well-respected organisation within the housing sector is looking to appoint an organised, motivated, and customer-focused individual to join its Customer Care team.
The company delivers high-quality new-build homes and works closely with the communities. you will play an important role in supporting customers and ensuring that property-related queries, defects, and maintenance issues are handled efficiently and professionally.
You will be a key point of contact for customers across both new-build and social housing and providing excellent service and coordinating works from initial contact through to resolution.
Duties will include:
*Scheduling appointments for technicians and arranging materials required for works.
*Coordinating repairs and maintenance across new-build and social housing properties.
*Issuing quotes for works to be carried out where required.
*Assessing property claims and handling warranty and defect queries.
*Updating databases and maintaining accurate customer and property records.
*Contacting and liaising with customers, contractors, technicians, and other parties involved in defect and maintenance works.
*Ensuring works are progressed and completed within agreed timescales.
*Providing excellent customer support and resolving queries in a professional and timely manner.
*Visiting sites regualty
The ideal candidate will be:
*Highly organised and focused, with excellent attention to detail.
*A strong team player who is also confident working independently.
*Calm, professional, and able to work effectively in a fast-paced environment.
*Adaptable and comfortable managing changing priorities and deadlines.
*An excellent communicator with strong customer service skills.
*Ideally experienced within property, housing, construction, customer care, or a similar environment, although this is not essential.
*Passionate about delivering a high standard of service to customers.
What’s on Offer
*A supportive, friendly team
*Regular team incentives and events
*Working on the outskirts of Exeter in new modern offices with facilities
*Holiday entitlement.
*Pension scheme.
*On-site parking.
If you are an organised and customer-focused individual with a passion for delivering excellent
Exeter outskirts
£27,000 - £30,000 DOE
Permanent
A well-respected organisation within the housing sector is looking to appoint an organised, motivated, and customer-focused individual to join its Customer Care team.
The company delivers high-quality new-build homes and works closely with the communities. you will play an important role in supporting customers and ensuring that property-related queries, defects, and maintenance issues are handled efficiently and professionally.
You will be a key point of contact for customers across both new-build and social housing and providing excellent service and coordinating works from initial contact through to resolution.
Duties will include:
*Scheduling appointments for technicians and arranging materials required for works.
*Coordinating repairs and maintenance across new-build and social housing properties.
*Issuing quotes for works to be carried out where required.
*Assessing property claims and handling warranty and defect queries.
*Updating databases and maintaining accurate customer and property records.
*Contacting and liaising with customers, contractors, technicians, and other parties involved in defect and maintenance works.
*Ensuring works are progressed and completed within agreed timescales.
*Providing excellent customer support and resolving queries in a professional and timely manner.
*Visiting sites regualty
The ideal candidate will be:
*Highly organised and focused, with excellent attention to detail.
*A strong team player who is also confident working independently.
*Calm, professional, and able to work effectively in a fast-paced environment.
*Adaptable and comfortable managing changing priorities and deadlines.
*An excellent communicator with strong customer service skills.
*Ideally experienced within property, housing, construction, customer care, or a similar environment, although this is not essential.
*Passionate about delivering a high standard of service to customers.
What’s on Offer
*A supportive, friendly team
*Regular team incentives and events
*Working on the outskirts of Exeter in new modern offices with facilities
*Holiday entitlement.
*Pension scheme.
*On-site parking.
If you are an organised and customer-focused individual with a passion for delivering excellent
Job number 4104984
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Company Details:
RGB Recruitment
Two decades specialising in construction recruitment has allowed us to finesse our craft. An essential part of this has been to constantly strive to b...