Full job descriptionAbout the Role: As Client Services Director, you’ll lead and develop our Client Services team to deliver exceptional service and build strong, long-lasting client relationships. You’ll work closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities. This role plays a key part in driving team performance, nurturing talent, and ensuring our clients receive a consistently outstanding experience.
Shifts: 9:00am – 5:30pm, Monday to Friday (three days in office) (Occasional early starts, late finishes, and client travel may be required)


Benefits:
· Generous Holidays starting from 33 days per annum
· Birthday leave (post-probation)
· Tax Free EOT Bonus
· Group Life Assurance
· Social events organised by our Social Committee
· Optional private medical insurance after 1 year
· Long service awards every 5 years
· Employee of the Quarter programme
· Free tea, coffee, snacks, kitchen facilities, and breakout spaces
· Beer Fridge Fridays
· Referral programme
· Pirkx benefits from day one
· Auto-enrolment pension (3% employer contribution after 3 months)


Key Responsibilities:
· Lead, inspire, and develop the Client Services team to deliver outstanding customer service
· Build and maintain strong senior-level client relationships and key accounts
· Oversee delivery of high-quality work that meets client briefs, budgets, and timelines
· Drive best practice across client servicing and continuously improve processes
· Identify and support new business opportunities and account growth
· Own financial targets and motivate the team to achieve performance goals


Requirements:
· Proven experience in a senior client services or account leadership role within an agency environment
· Strong track record of managing and developing high-performing teams
· Experience managing key client relationships and multiple stakeholder groups
· Commercially minded with the ability to spot and convert new business opportunities
· Excellent communication, presentation, and relationship-building skills
· Highly organised with the ability to thrive in a fast-paced, deadline-driven environment