Full job descriptionReed Business Support are thrilled to be supporting a well-established financial services organisation in the recruitment of Complaints Handler positions based in Caerphilly. This is an exciting opportunity to join a newly formed Customer Experience team within a highly regulated environment, helping to shape and enhance the customer complaints function.
What you’ll be doing:
*Manage customer complaints through the full end-to-end process.
*Investigate complaints thoroughly and fairly in line with regulatory requirements.
*Identify and support vulnerable customers appropriately.
*Maintain accurate complaint records and documentation.
*Review customer interactions and account information to support investigations.
*Share knowledge, insights and best practice to support continuous improvement.
What you’ll need:
*A minimum of three years’ complaints handling experience.
*Previous experience working within financial services.
*Strong understanding of regulatory requirements and customer outcomes.
*Experience managing complaints from receipt through to resolution.
*Ability to identify and support vulnerable customers.
*Experience within banking, lending, credit, finance or other regulated financial products would be advantageous.
What you’ll get:
*25 days annual leave plus bank holidays.
*Workplace pension scheme.
*Birthday day off.
*Refer-a-friend scheme.
*Cycle to Work scheme.
*Electric vehicle scheme.
*Eye care voucher scheme.