Full job descriptionRobertson Bell are supporting a leading Higher Education organisation in London to recruit an experienced Interim Credit Controller on an interim basis for an initial 3 month contract.
The role will sit within the existing credit control function and will provide additional support during a particularly busy period, with a strong focus on managing student queries, clearing service desk tickets and emails, and supporting a wider telephone credit control campaign.
The role will involve:
*Managing a high volume of student queries relating to outstanding balances, payments and accounts.
*Working through service desk tickets and emails, resolving queries efficiently and accurately.
*Supporting a telephone campaign to contact approximately 600 students regarding outstanding balances.
*Providing wider support to the team during busy periods, including assisting at the student-facing service desk when required.
The successful candidate will have:
*Several years of solid, hands-on credit control experience, ideally including a dedicated Credit Controller position.
*Confidence speaking to customers or students over the telephone and handling potentially sensitive payment conversations.
*Experience working through high volumes of queries, emails and administrative tasks without losing attention to detail.
*A proactive, hands-on approach and the flexibility to support the wider team when required.
This is an excellent opportunity for an experienced Credit Controller to join a busy Higher Education finance team and make an immediate impact.