Full job descriptionJob Title: Manager, Intentional Peer Support Service
Hours: 16 Hours per week
Salary: £37,419 pro rata (£17, 023 pa actual)
Responsible to: CEO
Based at: 63 Downs Road, Sutton SM2 5NR and working remotely by arrangement

You will lead the operational delivery and development of SMHF’s peer support services, oversee recruitment, training and quality assurance, act as Safeguarding Lead, and contribute to strategic growth and partnerships.

Service Leadership and Operational Management*Lead and develop SMHF’s Intentional Peer Support Service.
*Oversee day-to-day operations, staffing, budgets, quality and performance.
*Line manage the Transformation Project Manager, IPS Trainers and Peer Support Workers.
*Ensure compliance with KPIs, GDPR, safeguarding and service standards.
*Work with data analysis staff to ensure high quality record keeping and reporting
*Monitor outcomes, manage risk and respond to feedback, complaints and incidents.
Service Delivery*Oversee referrals, assessments and allocation processes.
*Support staff to help people achieve meaningful goals.
*Maintain positive relationships with service users and partners.
Recruitment, Training and Workforce Development*Lead recruitment, induction and development of staff and volunteers.
*Oversee IPS training, accreditation and shadowing opportunities.
*Provide supervision, appraisal, coaching and reflective practice sessions to support staff delivering a safe quality service.
*Maintain DBS, training and workforce records.
Safeguarding and Organisational Leadership*Act as SMHF Safeguarding Lead.
*Provide safeguarding advice and oversight.
*Represent SMHF at relevant contract and partnership meetings and boards.
Sutton Mental Health Foundation is committed to safeguarding and promoting the welfare of adults at risk and expects all staff, volunteers and trustees to share this commitment. As the organisation’s designated Safeguarding Lead, the postholder will be responsible for promoting a strong safeguarding culture, providing safeguarding advice and guidance, ensuring concerns are managed appropriately, and maintaining compliance with safeguarding policies, procedures and statutory requirements.
Strategic Development and Partnerships*Identify new funding, contract and partnership opportunities.
*Support research, evaluation, fundraising and service development.
General Responsibilities*Champion SMHF values, equality, inclusion and co-production.
*Maintain professional development and comply with health and safety requirements.
Person SpecificationExperienceEssential
*Experience of working within mental health, wellbeing, peer support, community or voluntary sector services.
*Experience of managing, supervising or coordinating staff, volunteers or peer workers.
*Experience of delivering person-centred, strengths-based support.
*Experience of safeguarding adults and responding appropriately to safeguarding concerns.
*Experience of recruitment, induction, training or workforce development.
*Experience of working in partnership with statutory, voluntary and community organisations.
*Experience of monitoring performance, outcomes and quality standards.
Desirable
*Experience of managing peer support services.
*Experience of Intentional Peer Support (IPS) training or practice.
*Experience of managing commissioned services or contracts.
*Experience of budget monitoring.
*Experience of contributing to funding applications, fundraising or service development initiatives.
Knowledge and UnderstandingEssential
*Understanding of mental health, recovery and the value of lived experience.
*Understanding of the principles and practice of Intentional Peer Support.
*Knowledge of safeguarding legislation and best practice.
*Understanding of equality, diversity, inclusion and co-production.
*Knowledge of GDPR, confidentiality and information governance.
*Understanding of risk assessment and safe working practices.
Desirable
*Knowledge of local mental health services and support pathways.
*Understanding of commissioning and funding within the voluntary and community sector.
Skills and AbilitiesEssential
*Strong leadership and people management skills.
*Ability to motivate, develop and support staff and volunteers.
*Excellent communication and interpersonal skills.
*Ability to build effective relationships with service users, partners and stakeholders.
*Ability to manage competing priorities and work independently.
*Ability to analyse information, monitor performance and produce reports.
*Ability to manage challenging situations, complaints and sensitive conversations appropriately.
*Competent IT skills, including Microsoft Office and data recording systems.
Desirable
*Training delivery and facilitation skills.
*Experience of service evaluation and impact measurement.
*Experience of developing policies, procedures or operational guidance.
Personal Qualities and ValuesEssential
*Commitment to the values and principles of Intentional Peer Support.
*Commitment to SMHF’s values of inclusion, recovery, equality and co-production.
*Empathetic, approachable and non-judgemental.
*Resilient and able to maintain professional boundaries.
*Reflective, adaptable and solution-focused.
*Passionate about the role of peer support in improving mental health and wellbeing


Qualifications and TrainingEssential
*Relevant qualification in mental health, social care, community development, leadership or a related field, or equivalent relevant experience.
*Commitment to ongoing professional development.
Desirable
*Intentional Peer Support (IPS) Core Training.
*Safeguarding Lead or Designated Safeguarding training.
*Management, coaching or supervision qualification.
Other RequirementsEssential
*Willingness to work flexibly, including occasional evenings or weekends where required.
*Enhanced DBS check.
*Ability to travel locally within Sutton as required.