Full job descriptionWe are delighted to be working in partnership with Northern Powergrid to recruit a Customer Service Administrator to join their growing team in September.

Northern Powergrid are the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.

We’re looking for people with a Customer First mind-set to provide a professional, quality service to customers as they strive to continually deliver a consistent 10 out of 10 experience for all of their customers.

The role will start out as an Administrative position for the first 3 months (Monday - Friday 8.30am - 4.30pm) then will lead into a Contact Centre role in the new year (Full training given) working on a 4 week shift pattern within the hours of 6am - 10pm (5 out of 7 days)

*Based in Sunderland
*Full training provided
*Shifts run between 6am -10pm
*37 hours a week covering any 5 out of 7 days a week
*Overtime availalbe
*Free parking on site
Duties:
*You will support customers with a variety of queries while delivering an exceptional level of service.
*Accurately input and update customer data within internal systems
*Maintain records and ensure all information is up to date
*Support general administrative tasks across the team
*Deliver an excellent customer experience in line with the company’s Quality Framework
*Act as the first point of contact via telephone, email, SMS, and social media
*Take ownership of enquiries and complaints, using initiative to find effective solutions
*Update internal systems accurately to ensure smooth customer journeys
*Work closely with internal teams and external partners to provide a seamless service
Essential Skills
*Strong customer service skills
*Good Administrative skills
*Attention to detail
*Confident in handling a wide range of contacts, with a focus on delivering a high standard of customer experience
*Good IT literacy, in particular a good working knowledge of Microsoft office packages
*Excellent organisational skills
To submit your CV please click apply now!