Full job description IT Account Manager – Existing Customer Base / Farmer Role


Up to £40,000 + £10,000 Bonus


Telford / Wolverhampton


IT MSP | Technology | SaaS | Managed Services


Love developing existing customers rather than spending your day cold calling?


Chapman Tate Associates are working with a growing IT Managed Service Provider (MSP) looking for an Account Manager to take ownership of an established portfolio of customers.


This is very much a farmer-led Account Management role.


The focus is on retaining, developing and growing existing customer relationships – understanding your clients, becoming their trusted technology partner and identifying opportunities to provide additional services where there is a genuine business need.


What You’ll Be Doing:


You’ll own a portfolio of established customers and be responsible for:


• Building strong, long-term relationships with existing clients
• Regular account reviews and customer meetings
• Understanding customers’ businesses, technology environments and future plans
• Identifying upsell and cross-sell opportunities within your account base
• Managing renewals and maximising customer retention
• Increasing account value through additional technology and managed services
• Developing relationships across multiple stakeholders within each customer
• Working alongside technical and service teams to ensure customers receive a high-quality service
• Managing proposals, quotations and commercial discussions
• Maintaining account plans, opportunities and forecasts within the CRM


We’re Flexible on Your Background


You don’t need to come directly from an MSP.


We’re interested in people from:


SaaS | Software | IT Services | Cloud | Cyber Security | Technology Vendors | IT Resellers | Managed Services


You could currently be an Account Manager, Customer Success Manager, Client Manager, Relationship Manager or Internal Account Manager looking for your next step.


What matters is that you have:


A genuine account management / farmer mentality
Experience managing and developing an existing customer portfolio
A background within Technology, IT or SaaS
Experience working with mid-market / mid-cap customers and deal sizes
Strong relationship-building and stakeholder management skills
Commercial awareness and the ability to identify growth opportunities
Experience with renewals, retention, upselling and cross-selling
The ability to build credibility with customers rather than relying on transactional sales


Package


Basic salary up to £40,000
Bonus up to £10,000
Established customer portfolio
Relationship-led, account-development position
Not a high-volume cold-calling role


If you’re an Account Manager who enjoys building relationships, retaining customers and growing accounts over the long term, this could be an excellent next move.


Apply today or contact Chapman Tate Associates for a confidential conversation.