Helpline Advisor
other jobs Morgan Hunt UK Limited
Added before 1 Days
- England,London,City of London
- Full Time, Temporary
- £16.50 per hour
Job Description:
Full job descriptionHelpline Advisor Location: East London
Pay Rate: £16.72 per hour
Contract: 5-month temporary contract
Hours: Full-time / 9am-5pm (Hybrid)
About the RoleAre you a confident communicator who enjoys helping people and delivering excellent customer service?
We’re looking for a Supporter Engagement Assistant to join a leading UK charity for a 5-month temporary Christmas role. You’ll be part of a busy team providing an outstanding experience to supporters, customers and members of the public, helping them feel valued and connected to the charity’s work.
This is a great opportunity for someone with strong customer service, communication and administration skills who wants to use their experience in a role with a genuine social impact.
You’ll handle a high volume of calls and emails, respond to enquiries, resolve complaints and queries, and ensure supporter information is accurately maintained. You’ll need to be organised, adaptable and comfortable working at pace.
Key Responsibilities Handle a high volume of calls and emails from supporters, customers and members of the public
Deliver a friendly, professional and supportive experience in every interaction
Create and update supporter records accurately
Handle complaints and complex queries, finding appropriate solutions
Manage multiple tasks and priorities during busy periods
Build positive relationships with supporters and encourage member involvement
Develop an understanding of homelessness and the charity’s aims and work
Follow organisational policies and procedures
Represent the organisation’s values in everything you do
What We’re Looking ForWe’re looking for someone who is:
*An excellent communicator, both verbally and in writing
*Experienced in customer service, administration, supporter engagement or a similar role
*Confident handling complaints and resolving problems
*Organised and able to manage competing priorities
*Comfortable working under pressure in a busy environment
*Detail-oriented when dealing with records and administrative tasks
*Passionate about providing an excellent service and making a positive difference
Interested?If so send through your Enhanced DBS and CV along with a suitable time to give you a 5 minute call.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Pay Rate: £16.72 per hour
Contract: 5-month temporary contract
Hours: Full-time / 9am-5pm (Hybrid)
About the RoleAre you a confident communicator who enjoys helping people and delivering excellent customer service?
We’re looking for a Supporter Engagement Assistant to join a leading UK charity for a 5-month temporary Christmas role. You’ll be part of a busy team providing an outstanding experience to supporters, customers and members of the public, helping them feel valued and connected to the charity’s work.
This is a great opportunity for someone with strong customer service, communication and administration skills who wants to use their experience in a role with a genuine social impact.
You’ll handle a high volume of calls and emails, respond to enquiries, resolve complaints and queries, and ensure supporter information is accurately maintained. You’ll need to be organised, adaptable and comfortable working at pace.
Key Responsibilities Handle a high volume of calls and emails from supporters, customers and members of the public
Deliver a friendly, professional and supportive experience in every interaction
Create and update supporter records accurately
Handle complaints and complex queries, finding appropriate solutions
Manage multiple tasks and priorities during busy periods
Build positive relationships with supporters and encourage member involvement
Develop an understanding of homelessness and the charity’s aims and work
Follow organisational policies and procedures
Represent the organisation’s values in everything you do
What We’re Looking ForWe’re looking for someone who is:
*An excellent communicator, both verbally and in writing
*Experienced in customer service, administration, supporter engagement or a similar role
*Confident handling complaints and resolving problems
*Organised and able to manage competing priorities
*Comfortable working under pressure in a busy environment
*Detail-oriented when dealing with records and administrative tasks
*Passionate about providing an excellent service and making a positive difference
Interested?If so send through your Enhanced DBS and CV along with a suitable time to give you a 5 minute call.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Job number 4111658
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Morgan Hunt UK Limited
Company size: 100–249 employees
Industry: Recruitment Consultancy
Morgan Hunt is a nationwide recruitment business with a quality-assured reputation for staffing solutions that result in placing talented people into ...