Full job descriptionRole: Benefits and Tenancy Officer
Location: Brighton, East Sussex
Hours: Full-time
Pay: £28,000 per annum

An excellent opportunity has arisen for a Benefits and Tenancy Officer to join one of our longstanding clients, an established organisation providing housing and tenancy support, based in Brighton.

This is a varied position responsible for managing a designated group of tenants, ensuring Housing Benefit claims are processed efficiently, monitoring rent accounts and helping to prevent arrears. You will provide proactive tenancy support, resolve benefit-related issues and work closely with internal teams and external agencies to achieve positive outcomes for residents.

Benefits
*£28,000 per annum
*Varied and rewarding tenant-focused role
*Opportunity to make a positive difference to residents and help sustain tenancies
*Collaborative working environment
*On-the-job development across housing, benefits and tenancy management
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The Requirements
*Strong administrative and organisational skills
*Excellent verbal and written communication skills, particularly over the telephone
*Knowledge of Housing Benefit processes and tenancy sustainment
*Experience using Rubixx or a similar housing management system
*Confident handling sensitive situations with empathy, discretion and professionalism
*Ability to work independently, manage your own workload and use initiative
*Strong team-working skills with the ability to collaborate towards service objectives
*Proficient with Microsoft Office and digital systems
*Understanding of housing legislation and safeguarding
*Strong attention to detail and accurate record-keeping skills

The Role
*Provide telephone and email support to tenants regarding rent, benefits and tenancy matters
*Offer clear guidance and signpost tenants to appropriate services
*Initiate and progress Housing Benefit applications following new tenant sign-ups
*Proactively contact tenants to obtain outstanding information and supporting documentation
*Submit and monitor Housing Benefit applications, ensuring deadlines are met
*Liaise with local authorities to resolve Housing Benefit queries and delays
*Monitor rent accounts and identify tenants at risk of falling into arrears
*Proactively contact tenants regarding arrears and agree appropriate repayment solutions
*Set up payment plans and provide advice around debt prevention
*Work with finance and legal teams to resolve more complex arrears cases
*Maintain oversight of a designated group of tenants and work closely with colleagues to ensure effective follow-up and support
*Maintain accurate tenancy and compliance records, including relevant safety trackers
*Produce regular and ad hoc reports covering rent, arrears, Housing Benefit and tenancy activity
*Monitor and respond to housing-related enquiries
*Process and track invoices, obtaining relevant approvals and maintaining accurate records
*Participate in management meetings and provide updates and insight on rent arrears
*Maintain accurate records using housing management and reporting systems

The role also requires participation in an on-call rota.

If you’re keen to join an organisation where you can play an important role in supporting residents, sustaining tenancies and delivering a high-quality housing service, then please apply to this Benefits and Tenancy Officer role below or call Jamie Watson on between 9:00am - 5:30pm.