Full job description Import Operations Coordinator


The Role
This is an operations-focused role, not a customs specialist position. The successful candidate will be responsible for keeping import shipments moving day to day: gathering the right paperwork, quoting customers and agents, raising invoices, and arranging deliveries. They’ll know enough about import customs to understand what’s needed for a clearance and to speak confidently about it, but won’t be relied on as the compliance expert, as that’s already covered.


Key Responsibilities
* Gathering and checking the paperwork required for import clearance
* Quoting customers and agents accurately and promptly
* Raising and sending invoices
* Arranging deliveries and coordinating with hauliers
* Liaising with customs teams to keep clearances on track
* Handling day-to-day customer queries by phone, not just email


What We’re Looking For
* Solid working knowledge of import customs; someone who knows what documents and information a clearance needs, even if they’re not the expert filing it
* Genuinely organised, with a track record of managing multiple shipments without things slipping
* Confident and competent, comfortable making decisions and owning their workload
* Happy picking up the phone to speak with customers, not just emailing them
* 2 to 5 years’ experience in a freight forwarding operations role