Full job descriptionReporting to the Electrical Contracts Manager, you will support M&E Team Managers in the planning, scheduling, and successful delivery of service, installation, repair, and maintenance contracts, ensuring high standards of quality, performance, and compliance. Assist in the supervision and coordination of external contractors, helping to ensure effective operational delivery and adherence to contractual requirements. Manage and monitor remedial works, ensuring issues are accurately recorded, progressed, and completed within agreed timescales. Provide accurate compliance and performance data to the Compliance Hub, supporting Statutory Compliance Officers in meeting statutory, regulatory, and organisational requirements.
With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here:
Position: Contracts Officer- Mechanical & Electrical
Salary: £46,877 per year
Location: 4040 Lakeside, Solihull Parkway, B37 7YN
Hours: Monday – Friday, 37 Hours
Key Responsibilities:
*Providing clear and effective contract support to the managers of both the gas and electric teams
*Ensuring effective allocation of contractual resources, compliance with regulation and legislation applicable to the organisation’s residential stock through the demonstration of planning and programming skills
*Supporting the procurement, delivery, and management of robust servicing, maintenance and repair contracts
*Ensuring Citizen has effective policies, procedures, and systems in place to comply with all regulation and legislation applicable to building safety
*Ensuring that programmes are in place so that all policies and procedures are reviewed and updated regularly
*Managing the collection of data to ensure that our business information complies with all legal and regulatory requirements
Qualifications and experience:
*An understanding of either Gas legislation/regulation, electric legislation/regulation or both
*An understanding of Safety legislation and best practice associated with residential accommodation and social housing
*Experience in supporting a contracts management team in their management of contractors delivering technical work to our housing stock
*Experience of managing a programme of risk assessment and safety inspection processes and procedures across residential housing portfolios
*Experience of supporting a team and delivering efficiencies through effective use of new technology and systems/processes
We would be really excited if you have:
*Experience of working with data management systems for building safety compliance including report writing
*Experience of working with other areas of compliance ie Fire and/or asbestos
*Understanding of the strategic issues related to affordable housing, including the role of Local Authorities and relevant regulatory bodies
Manager’s Quote:
This is an exciting role supporting the contract and operational delivery within the building Safety team ensuring our customers have safe homes to live in.
What We Offer:
*Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
*Professional Growth: Opportunities for continuous learning and career advancement.
*Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
Benefits:
*Annual Leave: Annual leave starts at 26 days per year plus bank holidays
*Annual leave purchase scheme – option to buy up to an additional 5 days per year
*Enhanced family leave (maternity, paternity and adoption)
*Organisational sick pay
*Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
*Health and Wellness: Comprehensive health insurance and wellness programs.
*Work-Life Balance: Flexible working hours and generous leave policies.
*Employee Development: Access to training programs and career development resources.
Find out more here:
Company Culture:
We will be an employer of choice and invest in our people
To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation inX.
We will work together as one team and embrace our .
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Closing date: 22nd September 2026
Interview date: w/c 5th October 2026
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.