Full job descriptionDomestic Abuse Service ManagerWe are recruiting for a Domestic Abuse Service Manager to lead the delivery and development of domestic abuse services across Leicester, Leicestershire and Rutland for a well established charity.
The role will oversee a team of domestic abuse practitioners, outreach workers, support staff and volunteers, with responsibility for service delivery, safeguarding, quality assurance, performance, data and contract requirements.
Key Responsibilities*Manage and support a team, including supervision, appraisals, training, performance and absence management.
*Oversee staff rotas, annual leave, sickness and service cover.
*Manage case allocation, caseloads, risk assessments, safety planning and case recording.
*Carry out case audits and file reviews to maintain service quality and compliance.
*Develop effective working relationships with police, housing, health, children’s services, courts and other partner agencies.
*Represent the service at MARAC, safeguarding meetings and other multi-agency forums.
*Act as the organisation’s Designated Safeguarding Lead, overseeing safeguarding for adults and children.
*Oversee refuge and safe accommodation, including referrals, occupancy, move-in/move-on processes and health and safety.
*Lead on data collection, monitoring, analysis and reporting for commissioners and funders.
*Develop and deliver training around domestic abuse, safeguarding, risk and trauma-informed practice.
*Act as a super-user for the case management system and support staff with reporting and system use.
*Monitor service budgets and expenditure, working closely with the Finance Manager.
*Support funding applications, tenders and grant submissions.
*Contribute to service development, policy reviews and organisational planning.
*Support Domestic Homicide Reviews and other learning reviews, ensuring actions are implemented.
*Lead team meetings and reflective practice sessions.
About YouYou will have experience managing or supervising a team within domestic abuse, safeguarding, housing, social care or another relevant support service.
You will have a strong understanding of:
*Domestic abuse and coercive control
*Safeguarding adults and children
*Risk assessment and safety planning
*MARAC and multi-agency working
*Refuge and safe accommodation
*Housing-related support and health & safety
*Case management and quality assurance
*Data collection, analysis and reporting
*Commissioner and funder requirements
*Staff performance and absence management
*Budget management and financial procedures
Experience of managing IDVA, outreach, refuge, helpline, hospital-based or court-based domestic abuse services would be highly beneficial, as would experience within the voluntary sector.
You will need to be confident managing a team, making decisions around safeguarding and risk, and working with a range of external agencies.
Additional InformationLocation: Leicester, Leicestershire & Rutland
Salary: £35,745 per annum
Hours: 37 hours per week
Working hours: Monday–Thursday 9am–5pm, Friday 9am–4.30pm
Additional requirements: Some evening and weekend work, including participation in an out of hours rota.
Must be a Driver and hold a DBS
Initally a Temporary post leading to permanent for the right candidaate
If you have the relevant management experience and would like to discuss the role, please send your CV for consideration.