Full job descriptionBusiness Development Manager (Global) - Retail SolutionFull-time
Company DescriptionWe are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description*To develop a strategic and durable partnership between SGS and assigned global clients, representing SGS at all levels with special attention to Director and VP level.
*To identify and develop new revenue opportunities within our client base, working closely with the SGS network and global Technical Competence Team
*To manage the successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible
*Responsible for the development of long-term sustainable business partnerships between SGS and our Key international clients.
*Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance
*Responsible for the strategic growth and development of key international clients. Develop and ensure successful implementation of a client specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS
*Act as the primary liaison between SGS and the client’s management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.
*Supervise the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.

*Liaise effectively withglobal technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.
*Manage the investigation and resolution/remediation processes for any client concerns or complaints or claims following appropriate escalation procedures as required.
*Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.
Qualifications*Minimum 5 years of relevant experience inB2B sales, business development, or commercial roles within services, and solutions based environments

*Provenhunter sales background with demonstrated success in new business acquisition, building long-term client relationship, and driving upsell/cross-sell through existing clients.

*Ability to contribute andlead a global business development strategy, identifying growth opportunities and building scalable sales approaches across regions.

*Experienceselling multi-service or solution-based offerings , ideally across multiple customer needs.

*Established professionalnetwork within retailers and/or consumer brands in Europe , with the ability to leverage relationships to open doors and accelerate pipeline development and establish long-term global partnership is preferred.
*Experience selling into multinational or cross-border environments, working with international stakeholders and coordinating internally across regions or service lines

*Negotiation onGlobal Master Agreements/ Global Frame Agreements with Global Partner i s mandatory
*Worked in fast-paced, target-driven environments, managing multiple opportunities and priorities simultaneously
*Experience within the TIC sector is an advantage
*Fluent English required ; additional European languages are a strong advantage
Additional InformationWhy SGS?
*Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
*SGS university and Campus for continuos learning options.
*Multinational environment where you will work with colleagues from multiple continents.
*Benefits platform.
*Hybrid working model
Join Us: At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development.

*